This course is designed to demonstrate to delegates how they can become more sensitive to their own needs and the needs of others.
Course Overview
This course is designed to demonstrate to delegates how they can become more sensitive to their own needs and the needs of others. It will deepen their knowledge of how emotions affect behaviour and equip them with tools and strategies to move from negative to positive emotional states.
Content
Emotions and why are they important for effective communication
Why we think, feel and act the way we do
Recognising emotions and their impact on our behaviour
Identifying situations that can be handled better
Responses - choice or habit
Moving from negative to positive states
Altering your physiological state to impact on your psychological state
Understanding the impact of our language on our own and the mental state of others
Using creative language to generate new possibilities
Listening with empathy and enhancing self-esteem
Broadening perceptual awareness
Learning Outcomes
By the end of this course delegates will have the skills to:
Inspire co-operation, trust and confidence in others
Master difficult situations and achieve the best outcome possible
Resolve conflict effectively
Develop relationships based on trust
Improve coaching abilities
Improve decision making and achieve better results
Originally established as a training provider in 2003, we are registered as a Limited Company in Scotland with our main offices in Belfast and Stirling however we also cover the whole of the UK and Ireland.
As a result of our incredible network of over 130 training professionals throughout the country, we are a training provider able to provide so much more than training, including business consultancy, coaching and executive development.
We provide high-quality training programmes across a range of disciplines. These programmes are delivered either in the physical classroom or in tutor-led, virtual classrooms. Either way, our network of trainers is hand-picked to ensure we provide learning which is engaging, transferrable to the workplace as well as being current, relevant and best in class.
Our clients return to us again and again because with almost 20 years’ experience in training facilitation we are flexible, professional and provide a quality of service which is consistent, consultative and competitive.
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