Emotional Intelligence

How emotionally intelligent are you or your team? This workshop will help you find out.

Have you ever worked with someone who is technically gifted, but can be abrupt, dismissive and lacks empathy? Someone's high technical ability may no longer be enough if they cannot easily relate to others, which is the essence of emotional intelligence. These training courses will help you assess, and if necessary improve such emotional intelligence.

Emotional IntelligenceWorkshop Content

What is emotional intelligence ('EI')?

An overview of Golman’s EI, including his 5 key elements and sub-elements: self awarness, self regulation, motivation, empathy and social relations.

Why is emotional intelligence important?

These days, as much attention is paid to someone's behaviours as it is to their technical competence - so it is imperative for anyone to be successful at work to manage their own emotions and relate well to others,

Self-awareness and self-regulation

Some people have low self awareness - have no idea how they are coming across to others; others may know they have poor behaviours, but still do nothing about it. Self-awareness and self-control are the first two skills sets that contribute to emotional intelligence.

Motivation

Motivation is the third skill set in emotional intelligence. Do you struggle to get or stay motivated? We'll suggest 6 essential ingredients for successful motivation to exist, and last.

Empathy

This is the fourth skill set. What is empathy, why is it important, and how can it be demonstrated?

Working well with others

The final skills set deals with building and sustaining positive relationships with others - including leadership, managing conflict, influence and teamwork.