This programme provides managers with a detailed understanding of the key emotional intelligence skills and competencies managers need to develop high performance teams and maximise business performance.
Overview
This programme provides managers with a detailed understanding of the key emotional intelligence skills and competencies managers need to develop high performance teams and maximise business performance.
It also helps to enhance employee engagement in a practical and sustainable manner as well as improve quality and effectiveness.
Who will the course benefit?
First Line Managers
Course Objectives
By The End Of The Session, Delegates Will Have:
An understanding of human emotions
The ability to identify emotional needs and respond appropriately
Value for self- regard
Personal resilience and optimism
Developed tolerance, respect, patience, trust and understanding
Skills Gained
Tools for dealing with emotions
Effective listening skills
Dealing with emotional challenges
Managing workplace emotions
Action planning to change behaviours
We’ve been providing successful training and development programmes since 1996 and we love it! We get a buzz from the altruistic sense of genuinely helping people, of unlocking potential and helping individuals, teams and organisations to be the best that they can be!
At Elliott Training we believe that at the heart of any business there must be a focus around culture, passion and the desire to make a difference. As one of the UK’s leading training companies, we’re passionate about the power of training.
We know your people are your biggest asset, so we use all our knowledge and experience to create award-winning training programmes that inspire your people and enable your business ambitions.
It is our fundamental belief that an organisation is only as good as its people. Creating a balance that combines the correct depth and blend of skills is fundamental to the achievement of goals within your business. We align our programmes to your organisational values, culture, vision and strategy; making sure you have the right people, with the right skills at the right time.
We have a wealth of experience gained from our extensive work within Leadership, Management and Customer Service. We will work closely with you to identify the successes, strengths, best practices and gaps that are delivering current results before putting together a programme to address area’s where improvement in skills, behaviours and knowledge can be encouraged.
Our approach to training and development is to make a difference. We develop programmes that inspire people to think differently, behave differently and continue to make a difference when they return to the workplace
Whilst all our work is underpinned by the best that psychology and business brains have to offer – it is translated into memorable and usable tools and techniques for everyday use in business and in life. We’re unashamedly eclectic in our use of theories and concepts – we take the best from all schools of thought and create what feels right.
This course is for individuals who want to gain an insight into how emotions shape our behaviour.
My mission and what I love is to help people succeed, this is my passion and the driving force that helped me to decide to become a full time coach. I have run my own businesses, am raising children and have my own little voice that sometimes isn’t helpful at all.
This course has been designed to provide participants with essential Management skills and a strong understanding of Emotional Intelligence.
Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
Corporate leaders and outstanding performers are not defined by their IQ or even their job skills, but by their Emotional Intelligence: a set of competencies that distinguishes how people manage feelings, interact and communicate.
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