Emotional Intelligence

by Elliott Training UK Claim Listing

This programme provides managers with a detailed understanding of the key emotional intelligence skills and competencies managers need to develop high performance teams and maximise business performance.

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Elliott Training UK Logo

img Duration

1 Day

Course Details

Overview

This programme provides managers with a detailed understanding of the key emotional intelligence skills and competencies managers need to develop high performance teams and maximise business performance.

It also helps to enhance employee engagement in a practical and sustainable manner as well as improve quality and effectiveness.

Who will the course benefit?

First Line Managers

Course Objectives

By The End Of The Session, Delegates Will Have:

  • An understanding of human emotions

  • The ability to identify emotional needs and respond appropriately

  • Value for self- regard

  • Personal resilience and optimism

  • Developed tolerance, respect, patience, trust and understanding

Skills Gained

  • Tools for dealing with emotions

  • Effective listening skills

  • Dealing with emotional challenges

  • Managing workplace emotions

  • Action planning to change behaviours

  • Gloucester Branch

    Pure Offices Kestrel Court, Waterwells Drive, Gloucester

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