Emotional Intelligence

by Gould Training Claim Listing

This course is designed to help you develop emotional intelligence. The training focusses on improving your self-awareness, emotional awareness and relationship management,

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Course Details

Course Summary

Training Objectives

This course is designed to help you develop emotional intelligence. The training focusses on improving your self-awareness, emotional awareness and relationship management, so that you embed emotional intelligence into your every-day interactions with other people in your workplace.

The applications for these skills include a wide variety of everyday situations, scenarios and relationships, including lots of occasions you'll encounter at work.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Understanding Emotional Intelligence

Emotional Intelligence (EI), also known as EQ, is the ability to understand and manage our own emotions while also being empathetic towards others, making it an essential skill in both personal and professional settings.

Definition And Explanation Of Emotional Intelligence (EI)

Emotional intelligence (EI) refers to the ability to recognize and manage our emotions, as well as understand those of others. It's an essential skill that goes beyond IQ and technical competencies in personal and professional life. EI comprises five components: self-awareness, self-regulation, motivation, empathy and social skills.

Self-awareness is about identifying one's emotions consciously. Self-regulation involves controlling urges, emotions or impulses in a constructive way. Motivation is the driving force behind emotional intelligence - setting goals with enthusiasm and willingly accepting setbacks when needed.

Empathy means understanding another person's feelings from their perspective while social skills mean interacting effectively with others according to sensed power dynamics while also deciphering unspoken language cues such as body language or tone of voice.

  • Milton Keynes Branch

    17 Luton Road, Wilstead, Bedford,, Milton Keynes

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