This course looks at the 5 aspects of Emotional Intelligence (EQ) and how they are relevant in the workplace both face to face and in hybrid/remote teams. We explore the 5 aspects of EQ and how they apply to us. And those we interact with.
DurationThis course looks at the 5 aspects of Emotional Intelligence (EQ) and how they are relevant in the workplace both face to face and in hybrid/remote teams. We explore the 5 aspects of EQ and how they apply to us. And those we interact with.
The first aspect of EQ: self-awareness
EQ is a fundamental skill of any inspirational leader. Without EQ you will be unable to get the best out of yourself, or your team, or operate at your most effective.
By the end of this masterclass you will know the five elements of EQ, you will know where you are in relation to mastering the first component and you will be able to apply it to remote working as well as face to face working.
The second aspect of EQ: self-regulation
Self regulation is the ability to control or redirect disruptive impulses and moods, the propensity to suspend judgement – to think before acting. By the end of this course you will understand what is meant by self regulation, you will be able to regulate yourself more and you will have a greater understanding of how to improve in this vital skill area.
The third aspect of EQ: motivation
If there is one trait virtually all effective leaders have, it is motivation. They are driven to achieve beyond expectations – their own and everyone else’s. Motivation is a passion to work for reasons that go beyond money or status.
It’s a strong drive to achieve. It’s optimism, even in the face of failure. It’s commitment and perseverance. This course will look at strategies to maintain high motivation and how to increase the motivation of those around you.
The fourth aspect of EQ: empathy
By the end of this course you will understand a lot more about empathy and how it ties into the other aspects of EQ. You will feel more able to use your empathy to get great results in person and when dealing remotely with people.
The fifth aspect of EQ: social skill
The first three components of emotional intelligence are self-management skills. The last two, empathy and social skills concern a person’s ability to manage relationships with others. Social skill is not as simple as it sounds.
It is often thought that social skill is just being friendly, but it is more like friendliness with a purpose: moving people in the direction you desire. By the end of this course you will be more aware of the power of social skill in the work place and more able to use social skills to your advantage and that of everyone else.
What delegates will take away:
A deeper understanding of their own reactions and how to prevent them causing negativity to those around them
A deeper understanding of how others respond psychologically to situations
Techniques to improve self awareness
Techniques to be able to control our emotional responses
Techniques to be able to control others’ emotional responses
Techniques to build trust quickly and deepen our understanding of those around us
Techniques to increase motivation or tackle lack of motivation in ourselves and others.
Who’s it for?
Any one at all
About us
HQN provides high-quality advice, tailored support, and training on everything to do with housing. We have a proven track record of helping organisations and individuals respond to the challenges of an ever-evolving sector.
HQN was originally set up by Alistair McIntosh and David Garland in 1997 to help social housing organisations navigate the new policy and regulatory landscape introduced by the New Labour government.
From Decent Homes, the creation of the ALMO movement and the Audit Commission inspection regime to the austerity years, government cuts, and the ongoing fallout from the Grenfell disaster, HQN has supported the sector every step of the way.
We have always been proud of our ability to provide fast, practical guidance to the housing profession. We do this in a range of different ways:
The Housing Quality Network – our main best practice network
Nine innovative specialist networks
Consultancy support
Accreditation
Training
Events and workshops.
What we offer
Vast expertise in housing management, asset management, housing finance, governance, leasehold management, policy and strategy, income collection, tenancy sustainment, private rented sector housing, resident engagement, neighbourhood management and building safety
Access to a wide range of associates who are all experts in their fields
Access to a bank of information and good practice drawn from our network membership and our work with the best in class
A well-respected company with a proven commitment to the social housing sector and a strong track record.
Working with you to improve the quality of your service through your people. Developing Your People, Growing Your Business, Achieving Your Dreams. Let us work with you! Sandra Pollock is a Chartered Fellow and a Registered and Approved GrowthAccelerator Business Coach working with businesses and ma...
EQ is a pattern of how people's biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement.
EI encompasses an individual’s capacity to recognise, understand, manage, and effectively use their own emotions while also empathizing with the emotions of others. This critical skill set offers numerous benefits in selling, fostering stronger relationships and increasing sales potential.
The overall aim of the course is to provide participants with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self-awareness to relationship management.
As the businesses we work with grow, so do we. It makes the hectic world of business all the more enticing and not to mention a little FUN! I look forward to meeting many more inspiring business leaders over the coming months – Hilary Steel
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