Designed to help staff enhance their interpersonal skills and emotional awareness in the workplace. Through engaging activities and insightful discussions, you will learn about emotional intelligence to include how to recognise, understand, and manage your emotions, as well as those of others.
DurationDesigned to help staff enhance their interpersonal skills and emotional awareness in the workplace. Through engaging activities and insightful discussions, you will learn about emotional intelligence to include how to recognise, understand, and manage your emotions, as well as those of others.
Course Content
The importance of being self-aware and being receptive to feedback
Understanding own strengths to identify improvements
Setting goals that are SMART, to aid personal and professional development
Relationship building with a range of different stakeholders
Founded in 2017 to address the skills gaps across Hertfordshire and surrounding areas, as identified by the Hertfordshire LEP (Local Enterprise Partnership). iSales Academy Ltd is an apprenticeship provider specialising in Sales, Technical Sales, Technical Support, Digital Marketing and Management and Leadership qualifications.
The iSales leadership team work closely with employers and industry experts to create and maintain curriculums that will develop relevant Knowledge, Skills and Behaviours (KSBs) that collectively, will lead to positive outcomes for every iSales Apprentice based on their chosen destination, whether that next step is a Higher Apprenticeship or career progression.
iSales are different; we are a small specialist provider that has forged strong working relationships with local employers and other industry experts to ensure that the curriculums we provide remain in alignment with current thinking.
At iSales, we aim to be the best apprenticeship provider possible, and are very proud of our Apprentices and the results they achieve. Central to success is the 3-way partnership that is fostered between Apprentice, employer and iSales staff.
When most people think of the word “intelligence”, they often imagine someone with academic achievements or qualifications, or someone who has the ability to quickly learn new skills, solve problems, or remember lots of intellectual information.
Each day, individuals are faced with various challenges in the workplace. Whether it is using social skills and interpersonal skills with a difficult customer or a problem to solve, the ability to manage emotions becomes increasingly important.
This Course has been designed to help leaders and managers to gain advanced knowledge of applying emotional intelligence to achieve work life balance. The training will focus on helping you to relate effectively with difficult individuals. It will also help you to develop empathy with others.
80% of success is down to your Emotional Intelligence
We provide a tried and tested external emotional intelligence report, enabling participants to focus on their strengths and develop their own emotional intelligence across 16 EI areas.
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