Designed to help staff enhance their interpersonal skills and emotional awareness in the workplace. Through engaging activities and insightful discussions, you will learn about emotional intelligence to include how to recognise, understand, and manage your emotions, as well as those of others.
DurationDesigned to help staff enhance their interpersonal skills and emotional awareness in the workplace. Through engaging activities and insightful discussions, you will learn about emotional intelligence to include how to recognise, understand, and manage your emotions, as well as those of others.
Course Content
The importance of being self-aware and being receptive to feedback
Understanding own strengths to identify improvements
Setting goals that are SMART, to aid personal and professional development
Relationship building with a range of different stakeholders
Founded in 2017 to address the skills gaps across Hertfordshire and surrounding areas, as identified by the Hertfordshire LEP (Local Enterprise Partnership). iSales Academy Ltd is an apprenticeship provider specialising in Sales, Technical Sales, Technical Support, Digital Marketing and Management and Leadership qualifications.
The iSales leadership team work closely with employers and industry experts to create and maintain curriculums that will develop relevant Knowledge, Skills and Behaviours (KSBs) that collectively, will lead to positive outcomes for every iSales Apprentice based on their chosen destination, whether that next step is a Higher Apprenticeship or career progression.
iSales are different; we are a small specialist provider that has forged strong working relationships with local employers and other industry experts to ensure that the curriculums we provide remain in alignment with current thinking.
At iSales, we aim to be the best apprenticeship provider possible, and are very proud of our Apprentices and the results they achieve. Central to success is the 3-way partnership that is fostered between Apprentice, employer and iSales staff.
We provide a tried and tested external emotional intelligence report, enabling participants to focus on their strengths and develop their own emotional intelligence across 16 EI areas.
A one day course that introduces you to the theory and concepts behind Emotional Intelligence, drawing on the latest thinking in the field and the work of experts; such as Daniel Goleman.
Develop leaders with strong emotional intelligence skills, enabling them to build and lead high-performing teams, manage conflicts, and foster a positive work culture.
Without strong emotional intelligence skills, we can end up with a fractious workplace full of conflict and misunderstandings. Acquiring an understanding of
Develop action plans to maintain personal and emotional resilience
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