Emotional Intelligence

by Keybase Training Solutions

During this workshop, you will assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement. You will examine how emotions affect behaviour and how those behaviours impact your relationships with others.

R3100

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img Duration

1 Day

Course Details

Lesson 1:  Intrapersonal skills

Self-awareness

  • Emotional self-awareness

  • Accurate self-assessment

 

Self-management

  • Choice optimism

  • Self-control

 

Self-motivation

  • Power of self-talk

  • State of flow

  • Apathy

 

Lesson 2:  Interpersonal skills

Empathy

  • Physiology matching emotions

  • Empathy techniques

 

Social awareness

  • Group interactions

  • Failed relationships

  • Effective listening

 

Relationship management

  • Six human needs

  • Build great relationships

  • Moreleta Park Branch

    608 Rubenstein drive, Moreleta Park, Pretoria

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