Each day, individuals are faced with various challenges in the workplace. Whether it is using social skills and interpersonal skills with a difficult customer or a problem to solve, the ability to manage emotions becomes increasingly important.
DurationEmotional Intelligence
Each day, individuals are faced with various challenges in the workplace. Whether it is using social skills and interpersonal skills with a difficult customer or a problem to solve, the ability to manage emotions becomes increasingly important.
Our one-day emotional intelligence training can help you learn how to better deal with challenging situations and maintain a positive attitude.
Emotional Intelligence Training Learning Outcomes
What Emotional Intelligence Is and Why It Matters
Emotional intelligence quiz for self-assessment
Definition and benefits of emotional intelligence
Introduction to Goleman’s most recent model of emotional intelligence and its four elements (self-awareness, social awareness, self-management and relationship management)
Learning to Recognise and Manage Your Emotions
Describing feelings and the wheel of emotions
Benefits of self-awareness and self-management
Strategies to improve self-awareness and self-management
How to Recognise and Inspire Emotions in Others
Recognising emotions in others by analysing body language, speech and facial expressions
Why social awareness is useful and ways to improve it
Ideas to improve relationship management
The Role of Emotional Intelligence in the Workplace
Benefits of emotional intelligence for employees and the organisation
How to improve emotional intelligence at an organisational level
Emotional intelligence and leadership
Your Personal Emotional Intelligence Plan
Guiding participants through the action plan steps
About us
At NorthStar Leadership Training, our goal is to help business leaders to close the leadership gap by building leadership capacity.
Learn about us and find out why NorthStar Leadership Training has a unique approach to learning that will bring long-lasting improvements to your leadership capacity so you can have an engaged and developed workforce
Who Are NorthStar Leadership Training?
We are a UK provider of Leadership training and personal development courses based in Preston, Lancashire. We deliver training all over the UK and sometimes even further. We have a passion for inspiring excellence through learning and have a reputation for engagement and results on our courses.
However, We really would like to start by asking who you are
For us, understanding your goals is an essential part of designing our training courses. By getting to know you, we can help our training courses address your needs most effectively. we can ensure our training courses gain maximum impact in your company.
We make sure that our training courses do what they are meant to do, every time in helping you reach your goals.
Our methods work well for organisations who are looking to build their leadership capacity and boost their performance.
Why We Get Results
One of the most significant reasons why our clients choose us as their training provider is that we're able to adapt our courses to meet their needs and address their specific requirements
We Walk The Walk
Our learning consultants aren’t all talk, they all can walk the walk as they have all come from the business world with extensive experience in leading teams all the way up to senior management level.
These natural problem solvers are a priceless resource and we encourage you to take advantage of their skills and competencies, ask them to address YOUR specific challenges.
We Are In It For The Long Term
We are not a training provider who is just going to take your money and run. Instead, We see our training as a small part of a bigger picture of support which includes mentoring and coaching, We show you tools for bringing practical learning into the workplace. In our view, this is what brings the best results.
Emotional Intelligence is a critical skill to assist us in dealing with our emotions, face challenges and deal with negativity as more and more demands are made of our cognitive, emotional and physical resources.
We provide a tried and tested external emotional intelligence report, enabling participants to focus on their strengths and develop their own emotional intelligence across 16 EI areas.
Coaches will delve into emotional intelligence competencies and learn how to create a psychologically safe space for clients to explore their thoughts and feelings.
This course is for professionals who want to improve how they deal with colleagues, customers, and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.
Suitable for anyone that wishes to develop and enhance their Emotional Intelligence. You probably know people who are masters at managing their emotions.
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