How to categorise people based on their needs to make useful conclusions on follow up actions
Emotional Intelligence
Introduction to EI
What is EI?
What constitutes the EI framework?
What are EI competencies?
Self-Awareness
What is emotion?
What are we emotional?
How does “Emotional Hijacking” take place?
How does the brain process emotions?
How does the brain perceive the world?
Self-Management
How to take advantage of the power of optimism
How to manage your anger effectively
How to control your worry
Self-Motivation
How to motivate yourself
How to avoid apathy
How to be creative
Empathy
How to have empathic communication with others
What is the physiology of empathic communication?
Social Awareness
How to have effective group interactions
How to listen positively
What are the “Negative Listening Types”?
How to raise your social awareness through listening
Relationship Management
What are the “Six Human Needs”?
How to recognise others’ needs and desires
How to categorise people based on their needs to make useful conclusions on follow up actions
Our History
Prolog Training was established in 1995, with the aim of providing high quality and effective computer training to UK business customers at competitive prices. Today we have a large team of expert trainers who are able to deliver on site training to most areas of England and some parts of Wales. Of course, our training is also available online wherever you are in the world.
What We Do
We provide a range of computer training courses and services which cover the essential skills to succeed in today's demanding workplace, specialising in Microsoft applications.
We offer a friendly and professional service, and are passionate about delivering service excellence. Our team of trainers are highly experienced, and we take pride in the excellent long term relationships we've developed with our customers over the years.
Our customers range from small enterprises to large international corporations, including the following sectors:
Aerospace
Airlines
Banks
Car Manufacturers
Construction
Education
Energy
Engineering
Fashion
Financial Services
Food & Drink
Government
Healthcare
Hotels
Insurance
Legal
Local Government
Pharmaceuticals
Police
Retail
Sports Clubs
Supermarkets
Telecoms
Transportation
Utilities
All of our training sessions are run for one customer at a time - we don't do public courses. Mostly, it's for groups of 4 or 5 people at a time, though we're happy teaching up to 10 people at once, or individuals if required.
Training Style
We think people learn more effectively in a relaxed, informal atmosphere - so you'll find our instructors to be friendly and approachable. If there's something you don't understand, just ask. We're there to help!
Emotional Intelligence – the ability to harness and manage emotions – has been identified as a key leadership skill. How people manage anger, stress or fear has an immediate impact on performance.
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It is a pivotal factor in personal and professional success.
When you think about truly extraordinary people who inspire others and make a difference, you will see that they do this by connecting with people at a personal and emotional level. What differentiates them is not their IQ, but their EQ – their emotional intelligence.
The term Emotional Intelligence (EI) is increasingly well known and often cited as the key to effective workplace relationships. It was first popularised in1995 by Daniel Goleman – originally a science journalist now a consultant/academic at Rutgers University Graduate School in New Jersey.
This workshop aims to support parents and carers of school-age children and young people whose experience of anxious thoughts and feelings is leading to school avoidance. These difficulties are often referred to as Emotionally Based School Avoidance (EBSA).
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