How to categorise people based on their needs to make useful conclusions on follow up actions
Emotional Intelligence
Introduction to EI
What is EI?
What constitutes the EI framework?
What are EI competencies?
Self-Awareness
What is emotion?
What are we emotional?
How does “Emotional Hijacking” take place?
How does the brain process emotions?
How does the brain perceive the world?
Self-Management
How to take advantage of the power of optimism
How to manage your anger effectively
How to control your worry
Self-Motivation
How to motivate yourself
How to avoid apathy
How to be creative
Empathy
How to have empathic communication with others
What is the physiology of empathic communication?
Social Awareness
How to have effective group interactions
How to listen positively
What are the “Negative Listening Types”?
How to raise your social awareness through listening
Relationship Management
What are the “Six Human Needs”?
How to recognise others’ needs and desires
How to categorise people based on their needs to make useful conclusions on follow up actions
Our History
Prolog Training was established in 1995, with the aim of providing high quality and effective computer training to UK business customers at competitive prices. Today we have a large team of expert trainers who are able to deliver on site training to most areas of England and some parts of Wales. Of course, our training is also available online wherever you are in the world.
What We Do
We provide a range of computer training courses and services which cover the essential skills to succeed in today's demanding workplace, specialising in Microsoft applications.
We offer a friendly and professional service, and are passionate about delivering service excellence. Our team of trainers are highly experienced, and we take pride in the excellent long term relationships we've developed with our customers over the years.
Our customers range from small enterprises to large international corporations, including the following sectors:
Aerospace
Airlines
Banks
Car Manufacturers
Construction
Education
Energy
Engineering
Fashion
Financial Services
Food & Drink
Government
Healthcare
Hotels
Insurance
Legal
Local Government
Pharmaceuticals
Police
Retail
Sports Clubs
Supermarkets
Telecoms
Transportation
Utilities
All of our training sessions are run for one customer at a time - we don't do public courses. Mostly, it's for groups of 4 or 5 people at a time, though we're happy teaching up to 10 people at once, or individuals if required.
Training Style
We think people learn more effectively in a relaxed, informal atmosphere - so you'll find our instructors to be friendly and approachable. If there's something you don't understand, just ask. We're there to help!
Forget thinking about emotional intelligence as a soft skill. Current research suggests quite the opposite, with emotional intelligence cited as one of the major differentiators between an average performer and a high achiever.
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This course has been designed to provide participants with essential Management skills and a strong understanding of Emotional Intelligence.
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