Emotional Intelligence

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How to categorise people based on their needs to make useful conclusions on follow up actions

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img Duration

1 Day

Course Details

Emotional Intelligence

Introduction to EI

  • What is EI?

  • What constitutes the EI framework?

  • What are EI competencies?

Self-Awareness

  • What is emotion?

  • What are we emotional?

  • How does “Emotional Hijacking” take place?

  • How does the brain process emotions?

  • How does the brain perceive the world?

Self-Management

  • How to take advantage of the power of optimism

  • How to manage your anger effectively

  • How to control your worry

Self-Motivation

  • How to motivate yourself

  • How to avoid apathy

  • How to be creative

Empathy

  • How to have empathic communication with others

  • What is the physiology of empathic communication?

Social Awareness

  • How to have effective group interactions

  • How to listen positively

  • What are the “Negative Listening Types”?

  • How to raise your social awareness through listening

Relationship Management

  • What are the “Six Human Needs”?

  • How to recognise others’ needs and desires

  • How to categorise people based on their needs to make useful conclusions on follow up actions

  • Milton Keynes Branch

    314 Midsummer Boulevard, Milton Keynes

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