Emotional Intelligence

Who Is This Course For?

This course is for professionals who want to improve how they deal with colleagues, customers, and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.

Benefits

At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will have the opportunity to develop your self-awareness by understanding your own triggers and how to manage and direct your emotional responses so they better serve your needs. You will gain a toolkit to support how you structure your emotional responses for use in your professional environment.
You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others. You will learn techniques for building more effective relationships, ways to improve your communication skills and manage difficult interactions.

Course Syllabus

Introducing Emotional Intelligence:

• The background to 'Emotional Intelligence'

• Multiple Intelligences

• The science behind Emotional Intelligence and the brain

Self Awareness: Understanding Your Emotions

• The source of emotions

• Emotional cause and effect

• The emotional challenge and opportunity

• Identify your own emotional triggers, motivations and drives

Self Regulation: Managing Your Emotions

• Feelings, perceptions and beliefs

• Understanding your reactions under stress and conflict

• Choosing your emotions

• Re-charge your emotional reserves

Empathy: Understanding The Emotions Of Others

• Different behavioural styles

• Recognising others' motivations, triggers and reactions

• Allowing for different perspectives and diversity

• Effective conversation techniques: questioning and listening

Social Skills In The Business Context

• Looking and listening for communication cues

• Understanding non verbal communication - how to read and interpret

• Building rapport

• Managing emotional boundaries

• Motivation, energy and drive

• Emotionally Intelligent teams

Action Planning