Our Emotional Intelligence Training Course equips individuals with the skills to ensure negative emotions do not have a negative impact on performance and service delivery.
DurationOur Emotional Intelligence Training Course equips individuals with the skills to ensure negative emotions do not have a negative impact on performance and service delivery.
People who have high emotional intelligence know what they are feeling, what they’re experiencing and how they want to be perceived.
So how can we be more emotionally intelligent and be more aware of ourselves, be curious about who we are so that we can be seen, and be understood and be heard?
Developing our Emotional Intelligence Skills, enables us to become more self-aware of how feelings, how those feelings are triggered and in turn, be able to take ownership of managing our emotions, rather than relying on others, such as colleagues to help us feel better.
Emotional Intelligence Skills, also helps us to be able to perceive emotions in others and feel confident to provide support, such as empathy.
Course Benefits
When you have attended this Emotional Intelligence Training Course, you will walk away with simple but effective techniques which will help you manage your emotions in an emotionally intelligent way.
You will feel eager to start putting them into practise and share techniques with your team.
As a result you will start to see the benefits of stronger working relationships, reduced stress levels, higher productivity/quality results and an increase in team engagement.
During this course you will…
Explore the key components of Emotional Intelligence and their link to effective performance and career success.
Develop your emotional self-awareness by exploring how a variety of emotions make you feel.
Identify the emotions in others, by understanding the signals in body language and facial expressions.
Develop your emotional vocabulary to accurately communicate to others how you feel.
Explore the impact of Perception on our thoughts, feelings and actions.
Discover a range of techniques to effectively manage emotions in ourselves, such as reframing.
Explore what Empathy is and isn’t and identify ways to demonstrate it with sincerity to colleagues and customers.
About Us
How we help companies turn a corner to success
Turner Corner Learning Solutions is a Worcestershire-based Training Provider, owned by Jacqui and Peter Turner.
We are not a training provider which promotes a quick-fix approach. How many times have you seen team members leave a training course with enthusiasm, but within two or three weeks, have slipped back into old habits? And as a result, you’ve been disappointed with your return on investment?
This is a very common scenario, and one we aim to avoid.
This is why we have developed a 3 step approach, ensuring a high return on your investment and long term results.
Step 1: Assess
You can choose from an onsite Training Needs Analysis (TNA) or our Mystery Shopper Activity.
The purpose of each activity is to help you assess the strengths and skill gaps of your customer service teams and team leaders. The Team at Turner Corner will provide a detailed report of our findings, along with training recommendations.
Step 2: Deliver
Design and Deliver bespoke training programmes, based on our Step 1 assessment. We use the Giraffepad learning platform to get to know your teams prior to the training, share course objectives and upload additional learning resources pre and post training.
Your employees will also have an opportunity to provide their own personal objectives, thus ensuring our training courses meet business and employee needs.
Step 3: Embed
Option 1: Action Learning Sets. Your teams will attend 3 one hour follow up, virtual coaching sessions, in small groups. These sessions will provide an opportunity for your teams to discuss actions they have taken after attending the training, share key challenges and receive group coaching support. During the 3rd action learning set, each team member will present a 5 minute presentation, outlining their learns, actions and benefits.
Option 2: Coaching. We will provide 1:1 on-site or virtual coaching sessions for your team members, to help embed their new skills and avoid a return to old habits.
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