Emotional Intelligence

Think intelligently with emotions in the workplace. Perceive, express, understand and manage emotions in a professional and effective manner.

This workshop aims to develop your emotional intelligence, also referred to as EI or EQ to improve your managerial capability. By perceiving, understanding, expressing and managing emotions effectively at work you will contribute to the development of a sustainable organisation.

Learning Outcomes:

This program will increase your knowledge of:

• How to interpret emotional patterns so you may enhance your workplace impact
• The rationale for emotions: emotions are information therefore incorporating them into decision-making and problem-solving can improve your work performance
• Emotional patterns and the effect of your emotions on your behaviour
• Other people's emotions and developing empathy
• Managing your emotions so you can work more effectively with others
• Developing the skills to manage conflict, apathy, resistance and refusals
• Learning to engage, influence and motivate people and increasing your personal power and impact in the workplace