Emotional Intelligence (EQ) in the Workplace

Learn in a classroom environment with your peers, face to face or virtual with an instructor online.

Course Length:

1 Day

Target Audience: 

General

Learning Objectives:

To understand and explore the concept of emotional intelligence; to develop and enhance my ability to monitor my own and others’ feelings and emotions, to discriminate among them, and to use this information to guide my thinking and action, particularly as we live through change.

Course Content:

• Understanding change and its impact on relationships
• Fundamental competencies in partnership building and working with others
• A review of the key role emotional intelligence that plays in relationships
• Understanding personality differences and behaviors in self and others using MBTI
• The role of attitude
• Steps to managing anger
• Examining the key barriers to meaningful and sustained relationships
• Review of the seven basic elements that characterize most conflicts
• Dealing effectively with criticism
• Moving Forward

This is a highly participative workshop.  Near the end of the workshop each participant will deliver a short impromptu speech and have it critiqued.  Several self-assessment tools will be introduced to assist in the learning process and for future evaluations.

Supplement Material

A student manual is available for the learner to follow during the instructor’s presentation.

Benefits to the Participants

Throughout the activities, the learners will be able to look at various topics regarding emotional intelligence and its importance at the workplace.

Course Evaluation

 A course evaluation will be completed by the learners once the course is finished.