Emotional Intelligence (EQ) Training

Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way.  

So instead of over-reacting and over-compensating when things don’t go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

About Course:

Having completed this course participant will have learned how to:

• Define Emotional Intelligence (EQ)

• Identify the benefits of having higher emotional intelligence

• Learn the four core skills required to practice emotional intelligence

• Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy

• Successfully communicate with others in a non-verbal manner

• Verbally communicate with others with emotional awareness

• Interpret and manage your emotions in any situation

• Master tools to regulate and gain control of your own emotions

• Articulate your emotions using the right verbal and non-verbal language

• Balance optimism and pessimism for best outcomes

• Effectively impact others emotional experiences

• Relate emotional intelligence to workplace situations

• Implement these concepts and techniques in the workplace