Emotional Intelligence Works

Emotional Intelligence Works will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork.

Emotionally "unsmart" people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations.

Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.

Target Audience

Anyone who interacts with anyone else daily.

Course Outline

"Think Smart" Strategies

• Making the Choice to Think Wisely
• Strategy 1: Self-Awareness Skills
• Self-Awareness Skill Builder 1: Understand your Brain
• Self-Awareness Skill Builder 2: Hear Yourself think
• Self-Awareness Skill Builder 3: Stop Responding Automatically
• The STEP Model
• Motivators and Warning Signs
• Use a New Mental Script
• Strategy 2: Optimistic Thinking
• Optimism Builder 1: Determine How Optimistic or Pessimistic You Are
• Optimism Builder 2: Talk to yourself Differently
• Optimism Builder 3: See Meaning in Your Work
• Optimism Builder 4: Care for Yourself and Others
• "Think Smart" Summary

"Be Smart" Strategies

• The Three Keys
• Strategy 1: Social Skills
• Social Skill Builder 1: Expand Your Emotional Vocabulary
• Social Skill Builder 2: Improve Your Listening Skills
• Social Skill Builder 3: Adapt to the Communication Needs of Others
• Strategy 2: Emotional Control
• Emotional Controller 1: Keep Your Brain Engaged
• Emotional Controller 2: Prepare a Script to handle Angry People
• Emotional Controller 3: Confront Negators
• Emotional Controller 4: Build Up Your Energy
• Strategy 3: Flexibility
• Flexibility Enhancer 1: Use Your Energy Wisely
• Flexibility Enhancer 2: Change Yourself
• Flexibility Enhancer 3: Focus on Positives
• Flexibility Enhancer 4: Explore Options to Solve Problems
• "Be Smart" Summary

"Work Smart" Strategies

• Six Strategies for Smart Organizations
• Strategy 1: Practice Organizational Self-Awareness
• Strategy 2: Develop Social Skills
• Social Skills Builder 1: Use "Emotions-On" Training
• Social Skills Builder 2: Have a Positive Relationship with the Learner
• Social Skills Builder 3: Connect Learning to Doing
• Strategy 3: Foster Optimism
• Optimism Raiser 1: Connect the Present to the Future
• Optimism Raiser 2: Assess Level of Optimism versus Pessimism
• Strategy 4: Encourage Flexibility and problem Solving
• Flexibility Skill Builder 1: Imagine the Future
• Flexibility Skill Builder 2: Use Problem Solving Guidelines
• Strategy 5: Model and Encourage Emotional Control
• Emotional Controller 1: Foster Civility
• Emotional Controller 2: Develop Civil Guidelines
• Strategy 6: Support Teamwork
• High-Performance Team Builder 1 : Harmonize Input
• High-Performance Team Builder 2: Raise Passion
• High-performance Team Builder 3: Build Energy at Team Meetings
• "Work Smart" Summary