This session is ideal for professionals who may be interacting with clients or other staff who are upset, angry or at times abusive.
This session is ideal for professionals who may be interacting with clients or other staff who are upset, angry or at times abusive.
The session seeks to explore strategies which will help staff address challenging behaviours both assertively and empathically.
When you hear of the Distress Centre of Ottawa and Region, it may be that you're learning about our services for the first time or that you have seen our advertisements around the city. Perhaps you or someone in your life has used our services in recent months. Some people think our services are only for people who are having suicidal thoughts. It’s true that we hear from individuals who feel that they have nowhere else to turn, but we also hear so much more. Allow us to explain.
Our Vision
The Distress Centre of Ottawa and Region plays a key role in establishing a community where individuals in need are supported and empowered to meet life’s challenges.
Our Mission
Working within the continuum of mental health services, the Distress Centre of Ottawa and Region contributes to a healthier and safer community by providing suicide prevention, crisis intervention, psychological stabilization, emotional support, information, referral and education services, without judgement, to individuals in need.
Who Are We?
We are the people who are here 24/7 to answer calls from those who are reaching out for help. Regardless of their issue, individuals are welcome to call our confidential, non-judgmental and open-minded telephone lines to talk about what they're facing in their lives. Sometimes, callers have simple questions or they may be in a mental health crisis that requires more attention. No matter what the nature of each call might be, the Distress Centre has approximately 210 volunteers answering over 60,000 calls a year, thus providing an integral, important and vital service in our community.
This course is designed to give you greater confidence and skill in asserting your ideas, thoughts, and needs
This practical course will give you the skills necessary to engage in difficult conversations and express yourself with conviction.
This course explores ways to increase your visibility, approach new people, and most importantly, boldly deal with difficult situations with composure.
This leads to increased confidence, improved interpersonal capabilities, and better communication and outcomes.
This course addresses the unique challenges women face in business and how the effective use of assertiveness techniques is essential for survival and advancement.
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