Empathic Assertiveness

by Distress Centre of Ottawa & Region Claim Listing

This session is ideal for professionals who may be interacting with clients or other staff who are upset, angry or at times abusive. 

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Course Details

This session is ideal for professionals who may be interacting with clients or other staff who are upset, angry or at times abusive. 

The session seeks to explore strategies which will help staff address challenging behaviours both assertively and empathically.

  • Ottawa Branch

    3457 Station C, Ontario K1Y 4J6, Ottawa

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