This course will identify methods of dealing with different people and situations involving clients, colleagues and the general public
DurationThis course will identify methods of dealing with different people and situations involving clients, colleagues and the general public
McCormack Training Services has designed a course to help deal with the increasing need to train your staff in dealing with violence, aggression, bullying and intimidating behaviour of a challenging manner in the interest of personal safety in the workplace and whilst out and about.
Having a sound knowledge of effective communication techniques and the ability to recognise and respond effectively will provide individuals and the organisation with the skills to prevent or reduce them. In turn, this will reflect on the professional image of the organisation and its staff.
The course will achieve its aim to reduce violent incident through individual experiences, group discussions, group work and case studies.
Those who will benefit the most from this course are:
Those who work alone in the community
Those who work in clients’ homes
Those who work in isolation
The course can accommodate any size group.
Course Content:
Module One
Attitudes and the behaviour cycle
Body posture
De-Escalation Techniques
Facial expressions
Non-verbal communication
Space awareness
Stress — cause and effect
Violence escalation spiral
About Us
McCormack Training was established in 1996 by Senior Trainer Andy McCormack, who has a Military and Civilian/Police Service background, a Certificate in Education and various other nationally recognised training qualifications.
He is also qualified in Suzy Lamplugh training techniques, a graduate member of the ICM (Institute of Conflict Management) and an NHS Trust training provider.
He has developed courses that meet the current standards set by The Security Industry Authority (SIA), National Utility Companies in Personal Safety Awareness Training, Positive Management of Aggression Courses meeting the guidelines set by (nee NHS Protect) and RRN, and internationally developed Officer Safety Training programmes for the Dublin Airport Authority and The Republic of Ireland Police Force (An Garda Siochana).
McCormack Training empowers clients' staff to deal with a wide-range of issues in an efficient, effective, professional manner, complying with all relevant government legislation and client instructions aiding their employees to reduce sickness levels and absenteeism, stress and increasing self-confidence.
McCormack Training Ltd offers courses through which local authorities, enforcement agencies or individuals can train for the future.
All the training refers to those aspects of people’s behaviour that can be attributed to the presence of a specific genetic or biological anomaly or condition. We can expect people with certain conditions to have a tendency towards certain types of behaviour. This might mean altering the way we do things to accommodate these types of behaviour.
This can also have an effect on the way in which we support the individual.
The training addresses alternative approaches in personal safety awareness, positive behaviour support with physical intervention only as a last result if everything else has failed.
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
our training programmes are designed to improve employee performance and positively impact workplace cultures.
Crisis and Conflict can have a devastating effect on productivity, morale, teamwork and ultimately the Organisation. Industrial strike actions could cripple the functions of an Organisation.
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is imp...
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