This english program exposes the participants to vocabulary and appropriate english that will be used often in the airline industry and the business world too. Emphasis is also placed on improving listening and speaking skills through plenty of audio listening practices, discussions and presentation
DurationThis english program exposes the participants to vocabulary and appropriate english that will be used often in the airline industry and the business world too. Emphasis is also placed on improving listening and speaking skills through plenty of audio listening practices, discussions and presentations.
This program also prepares the students to sit for the Test of English for International Communication (TOEIC) to meet the required English level for the Airline industry as well as Customer Service, Tourism, Hospitality and Corporate Communications.
Welcome to Baka Aircademy
Baka Academy began its humble beginnings at the end of year 2010. It is part of the BAKA Group of Companies that has more than 25 years' experience in the Education and Training industry.
Developing Potential
At Baka Aircademy, we strive to unlock and develop our student's potential to be a sought-after candidate for jobs by equipping them with the required soft skill set as well as industry knowledge. Our dedicated staff and facilitators have tailor made the programme by providing knowledge, secondary experiences and skills relevant and functional for the field of Customer Service, Tourism, Hospitality and Corporate Communications.
Mission
Developing potential candidates who want to pursue a career in the field of Customer Service and Corporate Communications in the Airline, Tourism and Hospitality industry with sought after soft skills, work ability and knowledge, ready to join the workforce.
Vision
To be a premier provider of work-ready workforce in the field of Customer Service and Corporate Communications in the Airline, Tourism and Hospitality industry, in the local and international scene.
Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.
''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
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