The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike.
DurationThe programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike.
The course offers tools and techniques for developing and improving confidence through assertiveness skills in the work environment.
Kwelanga Training has been awarded Full Accrediation as a Provider of Education and Training with the Services Seta. We have been audited on our quality process and surpassed all the industry requirements with regard to our training material, methodology, facilitator qualifications and customer service systems.
Communication Skills and Assertiveness courses are offered by Malaikas Education & Resourcing Consultants .
By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.
Become more assertive, thereby reducing conflict, failure, stress and dissatisfaction.
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