Excellence In Customer Service (Advanced)

by Blue Ocean Academy Claim Listing

Excellence In Customer Service (Advanced) training is offered by Blue Ocean Academy. Course Objectives:  Understand the importance of customer service and its importance in this competitive world Best practices for ensuring customer satisfaction Learn about internal and external customer expectat

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Blue Ocean Academy Logo

img Duration

Enquire Now

Course Details

Excellence In Customer Service (Advanced) training is offered by Blue Ocean Academy.

 

Course Objectives: 

  • Understand the importance of customer service and its importance in this competitive world

  • Best practices for ensuring customer satisfaction

  • Learn about internal and external customer expectations

  • Reverse customer grievances into delight 

  • Understand different customer service techniques for different industries 

  • Master techniques to resolve challenges with difficult customers 

  • Measure and improve customer satisfaction level 

  • Offer fast and effective customer service 

  • Collaborate effectively as a team to achieve customer service excellence 

 

Course Modules: 

  • Module 1 – Introduction to importance of customer service

  • Module 2 – Situations causing customer anxiety

  • Module 3 – Customer service management for different sectors 

  • Module 4 – Managing customer needs and expectations 

  • Module 5 – Deal with difficult customers

  • Module 6 – Design customer loyalty programs 

  • Module 7 – Deliver customer satisfaction through teamwork

  • Module 8 – Review and revise customer service strategies 

  • Module 9 – Monitor feedback and progress 

  • Module 10 – Building customer relationship and trust 

  • Delhi Branch

    1515 Mohan Dev Building, Tolstoy Marg, Connaught Place, Delhi

Check out more Customer Service courses in India

Bodhih Logo

Handling Challenging Customers

In the life of a sales professional (or even other departmental personnel) getting challenging customers is inevitable. But not knowing how to manage the situation and come out of it with dignity, grace and a repaired relationship is not acceptable.

by Bodhih [Claim Listing ]
Gandhi Institute Of Technical And Management Logo

Certificate In Call Center Training Course (Voice base)

Certificate In Call Center Training Course (Voice base) is offered by Gandhi Institute Of Technical And Management. Gandhi Institute Of Technical And Management –Board for Vocational & Skill Development (GITAM-BVSD) was established under act 1882, Government of National Capital Territory of Delhi...

by Gandhi Institute Of Technical And Management [Claim Listing ]
Step Learning Logo

Telephone Etiquette

The telephone has become a crucial mode of communication. It plays a significant role in any organization. Telephonic conversations in the workplace need to be clear and leave a positive impression. Telephone etiquette is the right way of presenting your business or yourself, tone of voice, choice ...

by Step Learning [Claim Listing ]
Happy Minds Logo

Telephone/Con-Call Etiquette

Telephone/Con-Call Etiquette course is offered by Happy Minds. Happy Minds Training and Workshops aims at mentoring & training individuals & organizations to enable them to reach a higher level of thinking thereby giving a meaning to their existence.”

by Happy Minds [Claim Listing ]
Mentora Logo

Customer Service Training

High-quality customer service and effective complaint handling hold an immense importance for every business. Effective customer interaction can lead to positive impacts on the organisation and the brand as well.

by Mentora [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy