Excellence In Customer Service (Advanced) training is offered by Blue Ocean Academy. Course Objectives: Understand the importance of customer service and its importance in this competitive world Best practices for ensuring customer satisfaction Learn about internal and external customer expectat
DurationExcellence In Customer Service (Advanced) training is offered by Blue Ocean Academy.
Course Objectives:
Understand the importance of customer service and its importance in this competitive world
Best practices for ensuring customer satisfaction
Learn about internal and external customer expectations
Reverse customer grievances into delight
Understand different customer service techniques for different industries
Master techniques to resolve challenges with difficult customers
Measure and improve customer satisfaction level
Offer fast and effective customer service
Collaborate effectively as a team to achieve customer service excellence
Course Modules:
Module 1 – Introduction to importance of customer service
Module 2 – Situations causing customer anxiety
Module 3 – Customer service management for different sectors
Module 4 – Managing customer needs and expectations
Module 5 – Deal with difficult customers
Module 6 – Design customer loyalty programs
Module 7 – Deliver customer satisfaction through teamwork
Module 8 – Review and revise customer service strategies
Module 9 – Monitor feedback and progress
Module 10 – Building customer relationship and trust
Blue Ocean Academy is one of the largest training organizations in the MENA region and Indian Sub-continent, driving continuous growth and transformation for more than 25 years, through impactful professional training and consulting services.
Backed by a future-proof and pragmatic approach, we deliver an ever-expanding range of course programs to executives across different industries and sectors to secure a competitive edge amidst every challenge.
Together with our team of program experts and consultants, we are committed to enriching executives and organizations with a truly global experience. Excellence and innovation are the cornerstones defining our unparalleled quality of award-winning services.
Vision
Since inception, Blue Ocean has been driven by the passion to become the leading partner for professional training services in the Middle East.
To become a highly trusted knowledge empowerment enterprise in the Middle East Region by providing quality education and training
To become a key player in associated services like Consulting, Conferences and Talent Management
As we continue to expand our footprint beyond the Middle East, our focus would be to design and deliver an impeccable and unforgettable experience for our customer base.
Mission
Excellence and innovation are at the forefront of everything we deliver. The passion and integrity of our teams drive our mission forward.
To provide world-class, cost-effective value-for-money employment-linked training courses in a relaxed, friendly, accessible multi-cultural environment
To forge and strengthen affiliations with some of the best international professional training institutions
To provide a rewarding and inspiring experience that meet or exceed the Customers’ expectations and gain recognition in Training, Education, Consulting, Talent Management and Conferences
We have embarked on a lifetime journey of excellence, and the passion for offering quality and innovative services to our customers has only become stronger with time.
Values
At Blue Ocean, we are driven by the values of SPIRIT – Service, Passion, Integrity, Respect, Innovation & Teamwork. Blue Ocean manifests these core values in all its processes, to offer product and service excellence, ultimately resulting in empowerment of professionals and businesses.
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