Excellence In Customer Service (Advanced)

by Blue Ocean Academy Claim Listing

Excellence In Customer Service (Advanced) training is offered by Blue Ocean Academy. Course Objectives:  Understand the importance of customer service and its importance in this competitive world Best practices for ensuring customer satisfaction Learn about internal and external customer expectat

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Blue Ocean Academy Logo

img Duration

Enquire Now

Course Details

Excellence In Customer Service (Advanced) training is offered by Blue Ocean Academy.

 

Course Objectives: 

  • Understand the importance of customer service and its importance in this competitive world

  • Best practices for ensuring customer satisfaction

  • Learn about internal and external customer expectations

  • Reverse customer grievances into delight 

  • Understand different customer service techniques for different industries 

  • Master techniques to resolve challenges with difficult customers 

  • Measure and improve customer satisfaction level 

  • Offer fast and effective customer service 

  • Collaborate effectively as a team to achieve customer service excellence 

 

Course Modules: 

  • Module 1 – Introduction to importance of customer service

  • Module 2 – Situations causing customer anxiety

  • Module 3 – Customer service management for different sectors 

  • Module 4 – Managing customer needs and expectations 

  • Module 5 – Deal with difficult customers

  • Module 6 – Design customer loyalty programs 

  • Module 7 – Deliver customer satisfaction through teamwork

  • Module 8 – Review and revise customer service strategies 

  • Module 9 – Monitor feedback and progress 

  • Module 10 – Building customer relationship and trust 

  • Delhi Branch

    1515 Mohan Dev Building, Tolstoy Marg, Connaught Place, Delhi

© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy