The Excellence in Supervision course will teach you how to work effectively in the role of supervisor, including how to deal with new responsibilities and ways of communicating with employees, peers, and managers.
DurationOverview:
The Excellence in Supervision course will teach you how to work effectively in the role of supervisor, including how to deal with new responsibilities and ways of communicating with employees, peers, and managers.
You will learn:
How to transition to Supervisor
The role and responsibilities of a Supervisor
Strategies for getting started
Managing for high performance
Setting expectations and goals
How to handle performance problems
Supervising with flexibility
Communicating proactively with managers, your peers and your team
Strategies for effectively coaching for excellence
The best and worst supervisors
Dealing positively with change
Change management skills
Problem solving techniques
How good can you be?
Learning Outcomes:
When you complete this course you will have achieved a number of learning outcomes, including having the knowledge to:
Describe the new roles and responsibilities that accompany a promotion to supervisor.
Explain the principles and processes of performance management.
Provide guidelines for communicating effectively with employees, peers, and managers.
Explore how effective coaching skills can lead to increased employee satisfaction and productivity.
Understand strategies for dealing with organisational change.
Corporate Training Options provides Customer Service Excellence training and Leadership Development Programs for over 7,000 clients around Australia.
Each CTO instructor has specific areas of expertise, enabling them to provide you with invaluable help when you are seeking to maximise your investment in yourself and your team. We guarantee the highest possible standard of tuition, personalised to suit your exact requirements.
Leadership Development Programs produce leaders who are capable of building and developing effective teams, which gives them a critical advantage over others in their field.
Customer Service Excellence training provides a cost-effective way of ensuring your Customer Service team are up to speed with the skills and techniques that will delight and satisfy your customers.
We also provide training in the technology you need to support your team, whether they work from a central office, or remotely.
All training can be provided onsite at your workplace, or online for distributed teams who work remotely from all around the world rather than being centralised at a single physical location.
So if you're ready to make the most of your upcoming leaders and customer service teams within your organisation, contact Corporate Training Options today for friendly, professional advice.
We'll discuss your specific needs, and tailor your training programs to develop the unfulfilled potential of both your individual leaders and your customer service teams.
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This course is designed specifically for people who are new or transitioning into a supervisor or team leader role.
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