Excellent Customer Experience (HS-110CL)

by GemRain Consulting Sdn Bhd (GRC) Claim Listing

Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.

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GemRain Consulting Sdn Bhd (GRC) Logo

img Duration

2 Days

Course Details

Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.

Elevate your customer service, sales, and marketing skills with our comprehensive training program, "Deliver Exceptional Customer Experiences: Mastering Marketing and Relationship Building." This course is designed for professionals at all levels seeking to excel in their roles and create outstanding customer experiences.

 

Objectives:

  • Explain the importance of excellent customer experience and how it impacts customer satisfaction and loyalty
  • Identify different customer types and their needs, and apply communication and active listening skills to effectively interact with them
  • Develop strategies to build and maintain customer relationships, and create personalized experiences for customers
  • Understand the role of marketing, identify key marketing channels and develop marketing strategies and campaigns for their business
  • Target and segment specific customer groups for marketing purposes, and develop and measure the success of targeted and data-driven marketing campaigns
  • Understand the impact of digital channels on marketing, and develop effective digital marketing campaigns
  • Collect and analyze customer data for marketing purposes, and develop marketing campaigns based on data insights
  • Understand an overview of different post-purchase services and programs, and how to create effective post-purchase service programs that meet customer needs and expectations
  • Petaling Jaya Branch

    33-5.6, Block C, Jaya One, Jalan Profesor Diraja Ungku Aziz, Petaling Jaya

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