Excellent Supervisory Series: Problem Solving & Motivation Skills for Supervisors

This 1 day training is specially design for supervisors to know how to handle problems effectively and motivate their teams to higher productivity. When the supervisors are equip with these skills they are able to face their work challenges with more confidence, gain respect and independent. 

Problems are a fact of daily working life, they are opportunities for us to improve our work and system. Being an effective supervisor or manager requires the ability to manage problems effectively. Supervisors also needs to motivate their employees to increase their productivity to achieve the set target.

At the end of training, the participants should be able to:

• Improving communication skills and acquire the skills in handling problem effectively.
• Motivate subordinates and co-workers to be more productive and enhance overall job performance
• Develop a more cohesive and collaborative team at the workplace 

Communication competencies 

• Upwards, downwards and lateral communication
• Handling face-to-face briefings effectively
• Supportive communication principles
• Communicating work instructions effectively 

Problem solving and decision making

• Reactive versus proactive problem solving concepts
• Supervisory roles in problem solving & decision making
• The PDCA framework and continuous improvement
• The 8-steps PSDM framework 

Coaching and counseling employees

• Handling various employee grievances tactfully
• Tackling employees with performance problems
• Coaching employees with competency problems
• Counselling employees with mindset problems 

Motivation and team building 

• Understanding various motivational theories
• Supervisor’s roles in employee motivation
• Team success dimensions at the workplace
• Steps in building effective teamwork 

Target participants

• Department Heads, Executives, Officers, Supervisors, Line Leaders, Potential Supervisors & Line Leaders and anyone who are performing the duties of supervising a group of subordinates.

Instruction medium

• Both English and Bahasa Malaysia

Methodology

• Highly interactive; consists of lecture cum workshops, individual and group discussions, group activities, video presentations, and analysis of real-life supervisory challenges.