In this course, you'll learn and practise the essentials of how to communicate effectively, how to manage yourself and others, and how to continuously upgrade your skills and manage your career.
DurationExecutive Assistants, Executive Secretaries and Personal Assistants must understand key management skills and be able to use them effectively in order to ensure success in today's highly competitive world.
In this course, you'll learn and practise the essentials of how to communicate effectively, how to manage yourself and others, and how to continuously upgrade your skills and manage your career.
If you have more than five years of experience as an Executive or Personal Assistant, we recommend attending the Experienced Executive Assistant’s Course. You can also enrol in it after completing this course.
Outcomes
By the end of this course, you should be able to:
reflect on your role and appreciate the steps for self-development
understand the communication process and how to enhance it
discuss ways to support your manager
read the messages in voice and body language
build rapport with everyone you meet
use your listening skills in a variety of work-based situations
implement the key steps to written structure
understand and set goals and priorities
meet deadlines
say 'no' to interruptions and other’s priorities
delegate up and down
defuse stress
assess your values and skills
set career goals and action steps.
If you wish to learn English at the University of Sydney, consider enrolling in an English course with CET. CET contributes to the University of Sydney's efforts to support international students through the provision of preparatory English language courses.
Our English teachers are highly qualified above and beyond the stringent standards of the Tertiary Education Quality and Standards Agency (TEQSA). CET is a fully accredited English school.
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Build on your existing business and recordkeeping skills with the Certificate IV in Business (Records and Information Management). Ensure that you have the necessary customer service management and client relationship skills to be successful in your chosen industry.
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