Executive Assistant's Course

Executive Assistants, Executive Secretaries and Personal Assistants must understand key management skills and be able to use them effectively in order to ensure success in today's highly competitive world.

In this course, you'll learn and practise the essentials of how to communicate effectively, how to manage yourself and others, and how to continuously upgrade your skills and manage your career.

If you have more than five years of experience as an Executive or Personal Assistant, we recommend attending the Experienced Executive Assistant’s Course. You can also enrol in it after completing this course.

Outcomes

By the end of this course, you should be able to:

• reflect on your role and appreciate the steps for self-development

• understand the communication process and how to enhance it

• discuss ways to support your manager

• read the messages in voice and body language

• build rapport with everyone you meet

• use your listening skills in a variety of work-based situations

• implement the key steps to written structure

• understand and set goals and priorities

• meet deadlines

• say 'no' to interruptions and other’s priorities

• delegate up and down

• defuse stress

• assess your values and skills

• set career goals and action steps.