A winning formula in a customer-centric business approach entails an essential combination of disciplines. The SMU Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.
DurationA winning formula in a customer-centric business approach entails an essential combination of disciplines. The SMU Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.
Topics/Structure:
You may pursue the Executive Certificate by completing any 3 modules or 6 days, whichever is higher:
Established in 2017, SMU Academy is the professional training arm of the Singapore Management University (SMU) and aims to grow the University’s impact, broaden its reach, and cultivate positive change through innovative continuing education offerings.
The Academy aspires to always be at the forefront of building capabilities and continuing professional development for an effective, innovative and responsive workforce in this ever-changing economy. ​
In partnership with the Government, leading businesses and the wider community, SMU Academy offers a comprehensive array of cutting-edge interdisciplinary programmes to support Singapore’s lifelong learning imperative, help organisations meet their reskilling goals, and equip individuals with the skills and competencies to develop a competitive advantage.
With over 800 quality programmes to choose from, our participants are empowered to thrive in the future of work through a practice-oriented, experiential, and interactive approach that integrates academic depth, real-world business cases and interdisciplinary learning.​
Customer Service Communication course is offered by Quantico for all skill level. We are a team of communication specialists helping solve the myriad communication challenges affecting information communities. Since our founding in 2005, we have been a learning resource.
Develop insights and methods to enhance customer experience.
This 2-day breakthrough session is designed to give participants a powerful new focus and equip them with a range of skills to create impact on customer’s satisfaction and gain customer loyalty.
The course explores the different ways businesses are adopting a customer-centric approach with customer relationship tools (CRM Tools) and how these tools aid businesses in optimising & managing their existing customer base with analytics & insights obtained from these tools.
Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, UK, USA, India and South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore