This program is designed for office and administrative staff who have to manage their office and their time effectively.
This program is designed for office and administrative staff who have to manage their office and their time effectively.
Module Content:
Basic Voice Production.
Tonal Variety including Assertiveness.
Telephone Management.
Client Service.
Enthusiasm and the "Vocal Smile”.
Developing a Positive Attitude and Confidence Building.
Conveying a Professional Image.
Listening Techniques.
Question and Answer Techniques.
Dealing with Irate Callers and Complaints.
Thinking On Your Feet.
Perceptions.
Self Analysis.
Conflict Resolution.
Personality Types and Behavioural Styles.
Stress Management.
Body Language and Gesture.
Office Management Programme Specific Outcomes:
Basic voice projection is learnt, Effective telephone management is studied, Excellent customer service techniques are developed, and the importance of “enthusiasm” and the “vocal smile” is instilled.
The development of a positive attitude is encouraged, Confidence is built, Assertiveness vs. aggression is studied, The capacity to convey a professional image is developed, and Appropriate styles of clothing and dress are encouraged.
Listening skills are developed, Conflict resolution skills are developed, Techniques on how to effectively manage your boss, colleagues and clients are developed, and Techniques on how to deal with irate callers and clients are taught and established.
Thinking on your feet capacity is developed, Skills of observation and perception are developed, Self-analysis and self-growth capacity is developed, Personality types and behavioural styles are developed.
Conflict resolution techniques are instilled, Stress management techniques are taught, The importance of effective body language is instilled, Business writing skills are developed, General office challenges are discussed, brainstormed and solved. Emotional intelligence techniques are taught.
Includes:
Comprehensive Training Manual, The Voice Clinic Pen and Certificate of Achievement.
The Voice Clinic is a market leader in effective communication skills training and programmes to improve pronunciation, public speaking and business presentation. Become the Best Dynamic Confident Speaker by getting professional voice and speech.
English language training, individual executive coaching and more. We have branches operating in Johannesburg, Pretoria, Cape Town, Durban & also provide Zoom, Skype & eLearning (Online) Training courses.
The short course “Office Administration Management” is designed for someone who is, or who is planning to be, an office professional (including working in a project and programme office) such as a secretary, office assistant, office employee, administrative official, or personal.
Clarify and expand the role of an Executive Secretary and understanding the full scope of areas you need to address.
This subject will teach you everything you need to know about successfully managing an office. Managing office expense accounts, conducting interviews and setting goals. This subject will teach you all the practical skills needed in order to complete daily duties.
Proper administration is the cornerstone of any organisation and no one can deny the role that administrators play in the proper workings of the business.
The qualifying learner is capable of controlling and dealing with confidential information and documents.
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