Executive Office Management Program (12 Sessions)

by The Voice Clinic

This program is designed for office and administrative staff who have to manage their office and their time effectively.

R29347

Contact the Institutes

Fill this form

Advertisement

The Voice Clinic Logo

img Duration

8 Hours

Course Details

This program is designed for office and administrative staff who have to manage their office and their time effectively.
 

Module Content:

  • Basic Voice Production. 

  • Tonal Variety including Assertiveness.

  • Telephone Management.

  • Client Service.

  • Enthusiasm and the "Vocal Smile”.

  • Developing a Positive Attitude and Confidence Building.

  • Conveying a Professional Image.

  • Listening Techniques.

  • Question and Answer Techniques.

  • Dealing with Irate Callers and Complaints.

  • Thinking On Your Feet.

  • Perceptions.

  • Self Analysis.

  • Conflict Resolution.

  • Personality Types and Behavioural Styles.

  • Stress Management.

  • Body Language and Gesture.

Office Management Programme Specific Outcomes:

Basic voice projection is learnt, Effective telephone management is studied, Excellent customer service techniques are developed, and the importance of “enthusiasm” and the “vocal smile” is instilled.

The development of a positive attitude is encouraged, Confidence is built, Assertiveness vs. aggression is studied, The capacity to convey a professional image is developed, and Appropriate styles of clothing and dress are encouraged.

Listening skills are developed, Conflict resolution skills are developed, Techniques on how to effectively manage your boss, colleagues and clients are developed, and Techniques on how to deal with irate callers and clients are taught and established.

Thinking on your feet capacity is developed, Skills of observation and perception are developed, Self-analysis and self-growth capacity is developed, Personality types and behavioural styles are developed.

Conflict resolution techniques are instilled, Stress management techniques are taught, The importance of effective body language is instilled, Business writing skills are developed, General office challenges are discussed, brainstormed and solved. Emotional intelligence techniques are taught.

 

Includes:

  • Comprehensive Training Manual, The Voice Clinic Pen and Certificate of Achievement.

  • Tamboerskloof Branch

    3rd Floor, Earlgo Building Park Road, Tamboerskloof, Cape Town
  • Umhlanga Branch

    Suite 9, Crystal Rock 16 Solstice Road, Umhlanga Ridge, Umhlanga, Durban
  • Hatfield Branch

    1053 Pretorius Street, Hatfield, Pretoria
  • Randburg Branch

    125 Oxford Road, Saxonwold , Randburg, Johannesburg

Check out more Office Management courses in South Africa

IBTC SA Logo

ICB Office Administration

A career as an Office Administrator or Admin Manager is promising. With an ICB Office Administration qualification behind your name, you can work in any industry and in any office. Opportunities are endless.

by IBTC SA
Academic College Logo

Executive Assistant

Executive Assistant course is offered by Academic College. The Academic College was established to address the dire training need within the Hospitality Industry; to provide a competent and skilled workforce.

by Academic College [Claim Listing ]
Academy of York Logo

Senior Business Administrator

This National Qualification is accredited by FASSET SETA and assessed through ICB. You will be able to manage the finances of a small to medium sized business, using your basic skills in accounting, reporting, finance and costing.

by Academy of York [Claim Listing ]
Durban University of Technology Logo

Diploma in Public Administration

The aim of the Diploma is to prepare students for careers in the public sector. The object is to prepare students for entry into niche areas of the different spheres of government.

by Durban University of Technology [Claim Listing ]
International Centre For Training And Development (ICTDSA) Logo

Computerised Office Administration Skills

Computerised Office Administration Skills course is offered by International Centre For Training And Development Southern Africa (ICTDSA). ICTDSA focuses in offering a wide range of high quality short courses aimed at equipping learners at all levels of the workforce with the hard and soft skills.

by International Centre For Training And Development (ICTDSA) [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy