This program is designed for office and administrative staff who have to manage their office and their time effectively.
This program is designed for office and administrative staff who have to manage their office and their time effectively.
Module Content:
Basic Voice Production.
Tonal Variety including Assertiveness.
Telephone Management.
Client Service.
Enthusiasm and the "Vocal Smile”.
Developing a Positive Attitude and Confidence Building.
Conveying a Professional Image.
Listening Techniques.
Question and Answer Techniques.
Dealing with Irate Callers and Complaints.
Thinking On Your Feet.
Perceptions.
Self Analysis.
Conflict Resolution.
Personality Types and Behavioural Styles.
Stress Management.
Body Language and Gesture.
Office Management Programme Specific Outcomes:
Basic voice projection is learnt, Effective telephone management is studied, Excellent customer service techniques are developed, and the importance of “enthusiasm” and the “vocal smile” is instilled.
The development of a positive attitude is encouraged, Confidence is built, Assertiveness vs. aggression is studied, The capacity to convey a professional image is developed, and Appropriate styles of clothing and dress are encouraged.
Listening skills are developed, Conflict resolution skills are developed, Techniques on how to effectively manage your boss, colleagues and clients are developed, and Techniques on how to deal with irate callers and clients are taught and established.
Thinking on your feet capacity is developed, Skills of observation and perception are developed, Self-analysis and self-growth capacity is developed, Personality types and behavioural styles are developed.
Conflict resolution techniques are instilled, Stress management techniques are taught, The importance of effective body language is instilled, Business writing skills are developed, General office challenges are discussed, brainstormed and solved. Emotional intelligence techniques are taught.
Includes:
Comprehensive Training Manual, The Voice Clinic Pen and Certificate of Achievement.
The Voice Clinic is a market leader in effective communication skills training and programmes to improve pronunciation, public speaking and business presentation. Become the Best Dynamic Confident Speaker by getting professional voice and speech.
English language training, individual executive coaching and more. We have branches operating in Johannesburg, Pretoria, Cape Town, Durban & also provide Zoom, Skype & eLearning (Online) Training courses.
The qualifying learner is capable of controlling and dealing with confidential information and documents.
Administration Management course is offered by Supreme Safety Consultancy. Our goal with our training is to expand our portfolio by enriching not only the learner’s with the knowledge and skills needed, but also to open doors to other avenues of employment.
This three days programme aims to celebrate and appreciate the role played by secretaries and PAs in the day to day operations of an organization as well as refresh the minds of personal assistants.
his programme is perfect for those of you who want to learn a little bookkeeping and a lot of all-round office knowledge. By learning about all the elements that contribute to a smooth-running office, you'll be able to help out in just about any department.
ICB Office Administration Course is Offered by Atti Computer Training.
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