Facility Management (FM)

This includes integration of multi-disciplinary activities within the built environment to provide maintenance support, project management and user management during the building life cycle. Facility Management has an impact both upon people and the workplace.

Facilities Management course aims to provide the knowledge of integrated facilities management to the learners. Learners will know the importance of efficient facilities management for an organisation to be productive and cost effective. Learners will be knowledgeable in the coordination amongst departments for integrated facility management.

Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.

Facility Management’ or ‘FM’ includes all services required for the management of buildings and real estate to maintain and increase their value.

Objective:

• Describe the safety lapses and control hazards in the workplace.
• Describe a risk assessment and able to identify control measures.
• Explain the methods used when reporting and recording accidents and incidents.
• List the range of different businesses and their ownership.
• Describe how businesses are organised to achieve their purposes.
• Relate the impact of the economic environment on businesses.
• Explain how political, legal and social factors impact on business.
• List the key features of physical resources.
• Explain the role of the resources manager.
• Know how to monitor the quality and effectiveness of physical resources.
• List the roles and responsibilities of a facilities supervisor or manager’s role.
• List the organisation structure and service level expectation
• Explain the resources required and cash flow in facilities management
• Explain a plan for maintenance and sustainable scheme of work for a residential/commercial/ industrial building.
• Classify a project scope and scheme of work.
• Outline the implementation for the scheme of work.
• Illustrate and explain the group project.

Course Outline

• What is a ‘Facility’
• What is Facility Management
• The Function of Facility Management
• The Principles of Facility Management
• Admittance and Opportunities
• Quality, Well-being and Supportability
• Multi-utilization or Sharing
• The Triangle of Ps in FM
• IFMA model of a triangle
• The Key Facility Management Services
• Hard Services
• Soft Services
• Additional Services
• Role & Responsibilities of a Facilities Manager
• Skills & Competencies of a Facility Manager
• Hard Skills of a Facility Manager
• Soft Skills of a Facility Manager
• Types of Functions in FM
• Operational or Implementation Functions
• Management Functions
• Models of Facility Management
• Five models for delivering Facility Management (FM) Services