Food And Beverage Server Programme

This programme aims to upskill employees who are currently employed in a food service role. The learner will:

• Each learner must be able to prepare an area for table service in an effective, hygienic and organised manner.

• The learner must understand the importance of prioritising work and preparing the service area within the specified time frames.

• The learner must be able to deal with situations within their responsibility.

• Each learner must be able to provide table service in an effective, prioritised and organised manner.

• Prepare and clear areas for table service

• The learner must understand the importance of carrying out his tasks in such a way that customer needs are the priority.

Learning Outcomes:

At the end of this skills programme and the completion of a portfolio of evidence, the learner will be able to:

• Prepare and clear areas for table service.

• Create a time schedule for prioritising tasks which describe the interrelationship between your actions and customer service when preparing and clearing areas for table service.

• Carry out the correct safety procedures and checks for a table service in an organised manner according to organisational procedures.

• Provide a table service in accordance with organisational standards.

• Remove waste, refuse and clean containers hygienically in accordance with organisational procedures ready for use.

• Lay tables by using the appropriate covers, service items and equipment for easy clearing and storage thereof in an organised manner in accordance with organisational procedures.

• Handle and dispose waste hygienically in accordance with organisational standards.

• Provide a table service in accordance with organisational standards.

• Describe ways of improving a table service to customers and the response to unexpected situations by adapting service performance.

Minimum Entry Requirement:

• Grade 10

Recognition:

• Capital Hotel School awards a Certificate of Attendance for completion of the following unit standards.
• This programme can be taken in conjunction with an accredited skills programme in order to receive an accredited CATHSSETA certificate.