Every programme is designed to enhance your business while also helping your people to build professional careers in restaurant, bar and café service and management.
DurationChoosing where to eat or enjoy a drink comes down to the food, the atmosphere and, of course, great service.
Front-of-house staff and managers who have the right skills and knowledge are a vital part of the mix, helping to make your establishment a top shelf choice for your customers.
ServiceIQ helps you do just that by giving your talented people the essential skills they need to run the show and impress customers.
You can get just one, or a range of on-job training programmes – from online short courses to full blown apprenticeships.
Every programme is designed to enhance your business while also helping your people to build professional careers in restaurant, bar and café service and management.
Each programme is easily completed on the job, and around your business.
They result in top level service for your customers and national qualifications for your people.
Choose the right programme for you
ServiceIQ’s programmes take between four months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.
ServiceIQ | Te Pūkenga is the workplace training specialist for the aviation, hospitality, retail, travel, tourism and museums sectors.
We help our customers succeed by growing their talent: Poipoia te kākano kia puāwai.
We’re all about empowering and motivating people to provide great service. This helps businesses remain competitive and Aotearoa New Zealand to be internationally recognised as a great place to live or visit.
It also gives people working in our industries valuable skills and knowledge along with nationally recognised qualifications.
Our focus is on-job training. We work with our customers to develop the right resources, trainers, systems and procedures, and the right amount of in-depth training and follow-up to help them get ahead and stay on top.
If your business is in one of Aotearoa New Zealand’s diverse service sectors and you want to offer the best service you can, we’d love to work with you.
We offer a range of on the job programmes from short up-skill online courses right through to national qualifications.
The course covers health and safety legislation and the License Controller Qualification (LCQ). Class trips to restaurants, hotels and food festivals to see new trends in the industry are included.
It’s time to get your hands on all the equipment that makes this industry fun, whether you’re behind the bar shaking up a mocktail, building your barista skills or learning confidence in customer service, you’ll walk out of this programme feeling like you’re on the right track!
If you have completed the New Zealand Certificate in Food and Beverage (Level 3) (Café Services) (Bar Services), or equivalent, or have six months experience as a Food and Beverage Attendant and wish to consolidate your qualification then this is the programme for you.
This programme will give you the knowledge and skills you need to provide service in cafés and unlicensed restaurants. You’ll learn about food preparation and service, gain barista skills and gain skills in kitchen health and safety and customer service.
You will learn how to interact with colleagues and customers and provide memorable, high-quality dining experiences while gaining first-hand experience on how to monitor and maintain customer service, policies and procedures.
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