This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
DurationThis foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
The Customer Service Apprenticeship framework consists of a NOCN Level 2 Diploma in Customer Services, Essential Communication Skills and Essential Application of Number Skills.
Training is delivered in the workplace at convenient times and tailored to your organisation’s needs. There may be elements of study required outside of scheduled visits, the CADcentre will provide workshops to support your training progress.
The company is a specialist learning provider in several industrial sectors including ICT, CAD, Business Administration, Project Management, Customer Service.
Supporting Teaching & Learning in Schools as well as Essential Skills Wales in Communication, Application of Number and Digital Literacy.
Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, re...
Our Customer Facing Skills workshop examines what you would want as a customer in your industry. It explores the wants and wishes and why they do not always happen.
This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
Having friendly and helpful staff and a good company ethos around excellent customer service instantly puts you at the front of the field. Pareto are the experts when it comes to sales training and customer service training courses - they are at the core of what we do.
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