This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
DurationThis foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
The Customer Service Apprenticeship framework consists of a NOCN Level 2 Diploma in Customer Services, Essential Communication Skills and Essential Application of Number Skills.
Training is delivered in the workplace at convenient times and tailored to your organisation’s needs. There may be elements of study required outside of scheduled visits, the CADcentre will provide workshops to support your training progress.
The company is a specialist learning provider in several industrial sectors including ICT, CAD, Business Administration, Project Management, Customer Service.
Supporting Teaching & Learning in Schools as well as Essential Skills Wales in Communication, Application of Number and Digital Literacy.
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
This course is designed to help leaders put customers at the heart of their company’s vision, mission and strategy.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, these can be a combination of internal and external customers. Your core responsibility will be to provide a high quality service to customers which will be delivered
Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
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