Front Desk Agent (Guest Services)

HT Hospitality Training reinvented the approach to training and securing employment in Ottawa’s tourism workforce. What once started out as a line cook training program operating out of a home office has expanded to a SMART+ nationally accredited training program with multi-course delivered via an online classroom.

HT’s training programs prepare people to become employment-ready in a matter of weeks. Its diverse portfolio of participants consists of newcomers seeking Canadian work experience, those looking for a career change, and those entering the workforce for the first time.

Since HT’s founding in 2001 by Norm McEvoy and Louise Smith, over 3,000 graduates have completed the HT training programs. With an employment rate of over 90% upon graduation, this translates to thousands of people becoming financially independent.

HT’s funding model provides access to tuition-free education for Ontario residents with job placements, allowing its graduates to immediately contribute to the workforce without carrying the financial burden of loans. A win-win-win scenario for graduates, employers, and the community.

HT continues to evolve its course offerings and industry certifications to keep up with current and future labour demands. Participants access instructor-led HT courses through the online Google Classroom.

HT applies a holistic approach that goes far beyond teaching the technical and soft skills required for the job. It also incorporates essential elements to help participants succeed in the classroom, at work, and in their personal lives.

This includes connecting participants to social services when needed.HT remains committed to being the trusted resource communities count on.