Improve Customer Experience and Profits. Suitable for Restaurants, Hotels, Resorts, Game Lodges, Guest Houses and other Hospitality Businesses • 7 Star Service
DurationIn the notoriously competitive restaurant market, with a wide selection of restaurants all competing for sensitive customers, it is essential to maintain and grow your customer base by providing 7 star service to your customers. Being renowned for your ability for consistent good service and wonderful food are key to your ongoing success.
A survey reveals that 68% customers choose to leave and go to your competitor due to bad Attitude from your employees.
For this very reason, we at the Sam Hospitality have developed a 7 Star Service Essentials Training Program specifically developed for the restaurant market, no matter how large or small your operation.
Our training will assist your team to understand all aspects of Front of House service excellence, designed to ensure client optimum satisfaction.
Our training experts guarantee to take your staff’s front of house service skills to the next level, ensuring invaluable repeat and referral business for your restaurant.
What is Front of House?
First, it is important to discuss what front of house is in the restaurant industry. The front of house (FOH) is where, as a guest, you directly experience a restaurant or bar. Every dining room, waiting area, table, seat, stool, booth, bar, and any other public part of a restaurant is the FOH.
Which Companies Provide Front of House (FOH) Training On-site?
Sam Hospitality Training Academy is the number 1 on-site training provider. Front of House training is offered for game lodges, hotels, resorts, guest houses and restaurants.
Front of House Course Content:
Our Front of House Course covers a broad spectrum of disciplines – therefore training programs are bespoke to our clients’ specific requirements and ethos. Training can be 2- 5 days, depending on what is covered and your size.
Front of House Unit Standards/ Modules available (but not limited to):
What is 7 Star Service in Front of House?
The secret to attracting and retaining your restaurant customers is by consistently providing 7 star service. It is vital that you ensure unparalleled customer service by instilling the 7 star culture to your Front of House team.
Here are the components of 7 Stars of Service:
The Front of House Training Course Outcome:
The restaurant industry is a highly competitive business. Front of house employees have very different training needs than their back of house counterparts.
Think of your restaurant as a plane, you wouldn’t deliver the same training to a flight attendant as you would to a pilot. In other words, BOH and FOH employees have very different job functions but work together to give customers a smooth experience.
The front of house (FOH) staff in any restaurant should be made up of friendly employees ready to take orders, address customer complaints and provide high quality customer service.
But every restaurant manager knows that a fine-tuned FOH service isn’t made overnight. Servers, hosts, bussers, bartenders, bar-backs and the like must be trained on how to communicate among themselves, with the back of house (BOH) colleagues, and especially with customers.
Our Front of House training is designed by a team of experts, to help front of house staff understand the importance of the customer, and ensuring that each customer is well looked after and leaves with a positive review.
Our Front of House training program will leave your team motivated and confident. The topics we cover will equip the team with both the soft skills needed to succeed in keeping your customers happy as well hard skills needed to perform in their job and increase customer satisfaction, revenue and profits substantially.
Who should attend the Front of House Training?
The Front of House (FOH) is suitable for all restaurant and bar customer contact staff. This includes the hostess, waiters and waitresses, bartenders, banqueting staff, restaurant supervisors and managers.
Would you like us to train your Front of House staff?
Sam Hospitality has been in the hospitality industry for more than 10 years now. We have trained high end hotels, game lodges, restaurants, guest houses, luxury villas and other hospitality establishments. Whether you are a small restaurant or a large fine dining restaurant, we are ready give your front of house staff the best training.
We are committed towards building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients.
We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.
Our identification of our clients’ objectives helps us to do the walking for them, but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it.
If you have 8 or more staff, we will come to your establishment and provide the training on-site / in-house.
Sam Hospitrain (Pty)ltd t/a Sam Hospitality Training Academy is a well-established and well-known hospitality training provider which delivers high quality on-site training to to high end Game Lodges, Resorts, Hotels, Luxury Villas, Guest Houses and Restaurants in South Africa and other countries.
Operating since 2011 in South Africa, we are dedicated to providing personal, professional and quality training and support to every level of the front of house in the hospitality sector.
Over the years, we have gained extensive experience having had trained top hospitality establishments in South Africa and neighbouring countries, from 5 star private game lodges to top resorts, hotels, exclusive guest houses and boutique hotels and luxury villas.
We offer the following training: game lodge butler training, housekeeping training, waiter training, front office training, customer service course, guest house management courses and many other short courses in the hospitality industry.
Our offer on-site training to hospitality establishments in all provinces of South Africa and other countries. We also offer a wide range of distance learning courses.
In Which Countries Do We Deliver Our On-site Training:
Our unique on site training is delivered to any hospitality establishment across Africa including South Africa, Lesotho, eSwatini, Namibia, Botswana, Mozambique, Zimbabwe, Zambia, Malawi, Kenya, Tanzania, Rwanda, Ghana, UAE, Qatar, Maldives, and the Middle East. Our experience in working with top hospitality establishments has helped us become Africa's leading hospitality training provider.
What Makes Us Unique And Different From Other Training Providers?
At Sam Hospitality, we understand that each hotel, game lodge, resort, villa or guest house is unique. We discuss with each company management to identify your training needs that will best achieve each company’s objectives.
We incorporate our training with your existing standard operating procedures (SOPs), thus giving your staff training that is specific to their organization, using the language that they understand. This is what makes us unique and what makes many establishments enjoy working with us.
There are 100’s of providers, consultants and operators that come with the same “standard” rigid formulas for management, standardized packages and expensive but unnecessary organizational structures. We offer you tailored solutions and what we think you need and not the one-size-fits-all approach.
On site/ In-house Hospitality Training:
We will deliver training on site, at your designated venue, at an agreed time frames. Customized training material is developed to the client’s specifications and needs.
All in-class training can be done on-site and most practicals can be done in the comfort of the learners’ environment. We tailor programs to suit your specific course and within time frames chosen by you.
The beauty about onsite training is that you do not have to worry about travel and accommodation expenses for your staff. We come to you and you only accommodate us for the duration of the training.
Distance Learning Courses:
Are you looking at booking your staff any our distance learning courses? We offer good discounts to hotels that enroll 10 or more staff. Staff can continue training while working.
Our distance learning allows for staff to do training during their spare time, at their own space and submit assignments whenever they are ready. Our online hospitality training courses are suitable for both hospitality establishments and individuals wanting to build a career in the hospitality industry.
We believe that there is a strong need for on-going training for hospitality staff to keep up with the ever-growing demand. Most establishments believe that staff need just a once-off training then they will manage.
We believe that training every 6 months will keep staff well informed and motivated to produce more than 5 star service. Our hotel training courses will ensure that either staff of people who want to get into the hospitality industry, offer the best possible service.
We walk the journey with you and work hand-in-hand to identify current training needs and deliver the same. As a resort, hotel, lodge or villa, you need to set a budget for staff training and development, not only because there's high staff turnover in the hospitality field, but because research has shown that hospitality establishments that invest in staff training have high staff retention.
5 Star Hospitality Training
We will all agree that maintaining 5-star hospitality standards is challenging and may be very difficult without constant monitoring of staff.
We, therefore, recommend that staff training happens every 6 - 12 months to keep the momentum and keep staff monitored and informed of the ever-evolving hospitality trends.
Let us take care of the training and development of your team while you focus on the bigger things.
The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research.
The Customer Service course builds skills to equip your employees with dependable techniques so that they can create a positive impression during customer interactions, resulting in professional service and on-going business.
Become a world-class communicator via active listening and consultative influencing skills.
Call Centre Management & Public Relation course is offererd by CDTFA. The institute strives to deliver exceptional and high impact learning experience with outstanding competences, expertise and skills to compete in the global economic.
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