This course deals with the Reservation, registration and sale of guest rooms in a hotel. Receiving of guests at the Lobby, allotment of rooms, and collecting payment from the guests are all part of the work of this section.
DurationThis course deals with the Reservation, registration and sale of guest rooms in a hotel. Receiving of guests at the Lobby, allotment of rooms, and collecting payment from the guests are all part of the work of this section.
Hotel Reception, Book Keeping, Tourism and Computers with special software training, are all part of the subjects taught in this course.
A person who completes this course can join the Hotel Industry as a Front Office Assistant, goes on to become a Guest Relations Executive, Front Office Supervisor, Asst Front Office Manager, Lobby Manager and Front Office Manager.
Special significance is given to Personality development communication skills and etiquette.
The Food Craft Institute – Mysore is located at Kannada Karanji Building, Dasara Exhibiton Grounds, Mysore, Karnataka, is jointly established by the Govt. of India & Govt.of.Karnataka and managed by Board of Governors.
The Principal Secretary , Tourism Department Govt of Karnataka is the Chairman for the Board, and the institute was started mainly to train and provide jobs to the youth in the various sectors of the hospitality industry, and to develop entrepreneurs. Hospitality industry has the potential of offering millions of direct and indirect job opportunities to the trained manpower.
The programs offered by the FCI are under the aegis of National Council for Hotel management and catering technology, Noida and the course design lays emphasis on producing operational and managerial staff for the hospitality industry. The Institute has very good infrastructure and well qualified and experienced staff for training and developing the students.
Telephone And Communication Etiquette course is offered by Aman The Training Solution. They are entrusted with identifying the needs of the training programs and making them available for the workforce.
This program is targeted to develop a customer-oriented attitude in employees who have a direct or indirect connect with the customers. The program sensitizes the need for better service and provides them with tools and techniques of essential service.
Callers have certain expectation. When caller's expectations are not met, frustrations ensues, which then escalates to outright anger depending on how well the servicing staff handles the call. It is also common occurrence at call centers acting unprofessional to put the callers on the defense.
The goal of service goes beyond the actual support offered to the customer. It is about creating customer delight and building a strong relationship leading to brand loyalty. This creates a strong dynamic in the market that bests any promotional activity.
Customer Service Excellence course is offered by GVT Academy.
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