This course deals with the Reservation, registration and sale of guest rooms in a hotel. Receiving of guests at the Lobby, allotment of rooms, and collecting payment from the guests are all part of the work of this section.
DurationThis course deals with the Reservation, registration and sale of guest rooms in a hotel. Receiving of guests at the Lobby, allotment of rooms, and collecting payment from the guests are all part of the work of this section.
Hotel Reception, Book Keeping, Tourism and Computers with special software training, are all part of the subjects taught in this course.
A person who completes this course can join the Hotel Industry as a Front Office Assistant, goes on to become a Guest Relations Executive, Front Office Supervisor, Asst Front Office Manager, Lobby Manager and Front Office Manager.
Special significance is given to Personality development communication skills and etiquette.
The Food Craft Institute – Mysore is located at Kannada Karanji Building, Dasara Exhibiton Grounds, Mysore, Karnataka, is jointly established by the Govt. of India & Govt.of.Karnataka and managed by Board of Governors.
The Principal Secretary , Tourism Department Govt of Karnataka is the Chairman for the Board, and the institute was started mainly to train and provide jobs to the youth in the various sectors of the hospitality industry, and to develop entrepreneurs. Hospitality industry has the potential of offering millions of direct and indirect job opportunities to the trained manpower.
The programs offered by the FCI are under the aegis of National Council for Hotel management and catering technology, Noida and the course design lays emphasis on producing operational and managerial staff for the hospitality industry. The Institute has very good infrastructure and well qualified and experienced staff for training and developing the students.
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
In this course the student learn to provide assistance to the guests of a hotel throughout their stay. Students also learn to perform check-in, assigning rooms, helping guests complete registration cards, handling reservations and collaborating with hotel staff.
Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronizes the seller who delights him most.
Telecommunications are a very important part of business today. A caller forms an impression about the organization or person he/she calls in the first five seconds of the call. How the telephone is received is critical to the image of the person/organization.
This program will also be of  interest to information technology support employees, retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
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