Front Office Skills course is offered by Hope 4 Future and it includes certificate of attendance.
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Hope 4 Future is a brain child of Dr Favour Mabaso. He studied Hospitality Management at Durban University of Technology in 1999 where he was a top academic student for 3 years of his study.
During that time he was given numerous awards such as Most Promising Student Award; 3 Academic Awards for best results over 3 years; Best Thesis Award. In the year 2000 the Durban International Convetion Centre awarded him a bursary.
He has worked in several prestigious hotels such as Durban Hilton; Umhlanga Sands Resort; Sun City Resort; Protea Imperial Hotel.
He has also worked at the International Hotel School. In September 2016 he was awarded an honorary Doctorate in Job Creation; Poverty Alleviation and Community Development.
Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skill...
This course is a combination of the best we have to offer in Customer Service and Call Centre skills. We have combined our Customer Centric Employee Course and our Telephone Skills for Call Centres to give a powerful vitamin boost of essential knowledge and skills for anyone working in a high-stres...
Telephone Etiquette course is offered by The ICHAF Training Institute. With more than a decade of experience in the field of corporate learning and development we at ICHAF understand the needs, demands and desired outcomes that are synonymous with large corporates.
Group Telepersonality Program (Price Per Delegate) course is offered by The Voice Clinic.
The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence. Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.
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