Fundamentals Of Business Process Management

All organizations rely on business processes – a collection of connected decisions and tasks that transform inputs into outputs – for most of their activities.

Although designing and managing these processes effectively is of great strategic and tactical importance, many organizations face significant hurdles in mapping, measuring, and implementing processes for continuous high-quality results.

This training program draws on proven process management concepts and practices to help you build a framework for continuous improvement in your organization. Identify process improvement opportunities, and get applied experience in process mapping, lean management, and other scientific methods for effective process management.

Construct robust metrics that allow you to measure the status of any process in real-time. Maintain effective controls for optimizing capacity and managing process variability, risk, and change. Strengthen your leadership skills for supporting a culture that delivers ongoing improvement results.

Training Objectives:

At the end of this training program, participants will be able to:

• Create elegant processes that can help you do more with less.
• Employ diagnostic tools to identify and fix broken processes, structural problems, system disconnects, and problematic people issues.
• Pinpoint the processes most in need of immediate attention.
• Apply rigorous problem-solving practices to plan and implement process improvements.
• Allocate resources and capacity optimally to processes.
• Capture vital metrics on costs, timing, and quality.
• Turn staff frustration into ideas to improve processes, people, and systems.
• Eliminate duplication and bureaucracy.
• Delve into the details of tasks and procedures to spot problems.
• Select, organize and lead your process improvement efforts.
• Demonstrate cost savings and return on investment opportunities to senior management.
• Develop powerful leadership skills to improve the competencies of your people.