Fundamentals Of Customer Service

by Forsythes Training Claim Listing

Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.

$520

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img Duration

1 Day

Course Details

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

This unit applies to frontline managers, including team leaders and supervisors, who have responsibility for seeing that a customer service system and customer service standards are implemented.

  • Newcastle Branch

    Level 1/9 Denison St, Newcastle

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