Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
DurationThe Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
This unit applies to frontline managers, including team leaders and supervisors, who have responsibility for seeing that a customer service system and customer service standards are implemented.
Forsythes Training is a nationally accredited innovative training leader offering specialised training solutions to businesses throughout Australia. Nationally Recognised Qualifications, Short Courses, Desktop Applications training in Adobe and Microsoft.
Forsythes Training is an RTO 40737 and is currently on NSW Department of Education & Communities - Approved Provider List.
Forsythes Training offers dedicated training to corporate clients across a variety of industries including:
We offer the following specialised training services:
With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You wil...
Customer Service Management Courses are offered by Priority Management.
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