Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
DurationThe Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
This unit applies to frontline managers, including team leaders and supervisors, who have responsibility for seeing that a customer service system and customer service standards are implemented.
Forsythes Training is a nationally accredited innovative training leader offering specialised training solutions to businesses throughout Australia. Nationally Recognised Qualifications, Short Courses, Desktop Applications training in Adobe and Microsoft.
Forsythes Training is an RTO 40737 and is currently on NSW Department of Education & Communities - Approved Provider List.
Forsythes Training offers dedicated training to corporate clients across a variety of industries including:
We offer the following specialised training services:
Whether you are an independent consultant working with multiple clients or working for a B2B or B2C products and/or services company or an executive or manager dealing with irate customers – your common denominator here is the customer.
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
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