The program will focus on developing your core skills in service design, delivery and experience. You will learn to link service design directly to the consistent delivery of business processes and systems used by organizations across the globe.
DurationThis program is offered in Seneca's hybrid delivery format with some courses available in Seneca's flexible delivery format. Some coursework is online and some must be completed in person. Students will need to come on campus to complete in-person learning requirements.
For courses offered in the flexible delivery format, professors use innovative learning spaces and technology to teach students in a classroom or lab and broadcast in real time to students attending remotely. In flexible courses, students have the choice of coming on campus or learning online.
About the Program
With this eight-month graduate certificate program, you will discover a world of opportunity in this multibillion-dollar hospitality industry that is fuelled by the delivery of outstanding service. Learn all you need to know about the business of hospitality and tourism, gain an understanding of key business practices in operations management, revenue management and marketing techniques.
The program will focus on developing your core skills in service design, delivery and experience. You will learn to link service design directly to the consistent delivery of business processes and systems used by organizations across the globe.
Throughout the program you will learn from industry leaders and educators while using state-of-the-art labs, business case studies and field work projects to enhance your expertise.
Uniform
As an aspiring industry professional, you will study and work in a Seneca branded uniform helping you feel job-ready from the start. You must purchase the uniform at an additional cost.
Fieldwork
Fieldwork is an integral element of your program, providing a way to integrate classroom learning with real business situations. You’ll benefit from 150 hours in a professional setting. This component is critical to your success and is a requirement to graduate.
Skills
Throughout this program you will develop the following skills:
Service Leadership
Decision-making
Teamwork
Your Career
Graduates of the program can explore the following career options:
Assistant manager – operations
Assistant manager – hotel
Banquet manager
Catering sales manager
Conference service manager
Assistant project manager
Assistant sales manager
Assistant marketing manager
Customer experience manager
Manager of customer loyalty and retention
Join us as we take on the great challenges of our time – rebuilding the economy, equity and sustainability. We’re a renewed Seneca, delivering great polytechnic education that combines rigorous academics with practical training across a huge range of careers and professions.
From health care to technology, business to creative arts, community services to arts and sciences, we’ll help you get ready to make your mark in the world. We’re proud of our expert faculty, excellent staff and outstanding facilities. We have deep connections to industry and offer thousands of co-op and work placements to get our graduates job-ready.
Full-time or part-time, in-person or online, choose the options that suit you. Our sophisticated digital infrastructure has allowed us to adapt to the more virtual world seamlessly.
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