Handling Challenging Customers

In the life of a sales professional (or even other departmental personnel) getting challenging customers is inevitable. But not knowing how to manage the situation and come out of it with dignity, grace and a repaired relationship is not acceptable.

Research indicates that a challenging customer characteristic includes someone who complain but are likely to continue doing business with your company if they feel that they were treated properly.

So, angry, complaining customers care enough to talk to you, and have not yet decided to take their business to the competition. They are customers worth saving.

If your job was easy, anyone could do it! You’re constantly facing challenges in fact, that’s your JOB! It is easy to work with people you like, and it is even easier to work with people who like you. But that’s not always the case. Sooner or later, you’ll have to deal with a difficult customer. There are some sound business reasons to become adept in handling an angry customer.

The heart of the handling challenging customers professionally program lies in the powerful session that dissects the topic of handling challenging customers namely, demonstrating leadership in challenging scenarios.

Learners work through multiple dimensions of leadership – like taking initiative, ensuring effective delegation, pushing back politely on unreasonable demands, building internal and external confidence and converting challenging scenarios into case studies for transformation or turnaround stories by leveraging the power of feedback.