Handling Customer Services and Complaints course is offered by Red Training and Consultancy
DurationHandling Customer Services and Complaints course is offered by Red Training and Consultancy
Over the last 28 years, Red Training and Consultancy has established itself as a full service training company, specialising in training needs analysis, and also offers management and soft skills training.
We offer a wide range of leadership, management and communication training and consultancy products of the highest quality. We have huge experience across a wide range of blue chip, SME, public sector and third sector organisations. We are able to tailor make an offering designed specifically for your requirements which draws heavily on our personal experience over many years. Our delivery is always practical, solution focused and appropriately light-hearted.
We stimulate our audience with a unique delivery style and quickly develop empathy with the group.
Established in 1992, Red Training and Consultancy has since grown itself and established as an excellent full Service training company, specialising in Training Needs Analysis.
And also providing a full range of management and soft skills training. We’ve worked with hundreds of clients across many sectors, to provide the training you need to unleash you and your teams potential.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
Excellent customer service depends on the attitudes and skills of the individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer’s perspective.
Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
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