Handling Customer Services and Complaints course is offered by Red Training and Consultancy
DurationHandling Customer Services and Complaints course is offered by Red Training and Consultancy
Over the last 28 years, Red Training and Consultancy has established itself as a full service training company, specialising in training needs analysis, and also offers management and soft skills training.
We offer a wide range of leadership, management and communication training and consultancy products of the highest quality. We have huge experience across a wide range of blue chip, SME, public sector and third sector organisations. We are able to tailor make an offering designed specifically for your requirements which draws heavily on our personal experience over many years. Our delivery is always practical, solution focused and appropriately light-hearted.
We stimulate our audience with a unique delivery style and quickly develop empathy with the group.
Established in 1992, Red Training and Consultancy has since grown itself and established as an excellent full Service training company, specialising in Training Needs Analysis.
And also providing a full range of management and soft skills training. We’ve worked with hundreds of clients across many sectors, to provide the training you need to unleash you and your teams potential.
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
Customer care is more than just good manners. It involves developing procedures and policies to make customers’ lives easier. This ranges from anticipating a customers’ needs to knowing how to defuse a confrontation, all in order to maintain the customer relationship.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
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