Communicate assertively in a conflict situation, without harming the customer relationship
Handling Diffcult Customers With Reslience
Attending this workshop will help you to
Understand why conflict often occurs with customers
Identify ways to reduce potential conflict with customers
Communicate assertively in a conflict situation, without harming the customer relationship
Practice difficult conversations with difficult customers
Strengthen your resilience over time.
Welcome To Successful Learning Solutions
Our Story
Having grown up in South Africa, I have come to know first-hand the terrible impact that a lack of knowledge and skills can have on an economy. But more importantly on a person’s life. On the life and wellbeing of a family.
Conversely, I have seen how knowledge builds confidence – and confidence, success.
Nothing stands in the path of confidence
Starting our journey in Cape Town, South Africa, Successful Learning Solutions assisted and supported the South African government, large corporations and community colleges build confidence and skills within the previously-disadvantaged communities.
We developed sought-after business and workplace qualifications along with other professional development, management development and digital specific training programs.
As Accredited Assessors and Moderators, we assisted many previously disadvantaged community members negatively impacted by apartheid to receive the benefits and self-fulfillment of obtaining formal qualifications and certifications. Some, were even Grandparents at the time!
As I said above, nothing stands in the path of confidence.
How We Can Help You, Today
Now based in Edinburgh, United Kingdom - with Teams in 3 different countries, Successful Learning Solutions continues to offer proven and effective Learning Solutions on an international basis.
Offering on-line, virtual and face-to-face learning options, we are here to help YOU and your organization in continuous professional development. We even offer evening and Saturday classes - at no extra cost!
Here are some examples of how we support learning:
Universities and Colleges use us to design and deliver skills training on an Associate basis
Other Training Providers contact us when they require experienced Trainers to support them on an Associate basis
Corporates and businesses: Contact our New Business Development Team. They will conduct a Training Needs Analysis of your Team - AT NO COST. Together, you will find the most effective solution to enhance the skills of your Team.
The general public enrol on our training courses via our online store.
Our existing clients love us! Review their feedback here - then contact us to be YOUR solution to learning.
Our courses are bespoke and high impact. They are customized to suite the needs of you and / or your business. As a learner, you receive training that is relevant, concise and meaningful to your situation and skills-journey.
You won’t sit through training simply because ‘it is part of our course material’. Our successful learning solutions are blended class interactions, but never consist of pure e-learning.
We believe that it is the human element to our approach which makes our solutions effective. It is our human element that motivates, inspires and transfers both passion and desire to successfully implement the learnings. Class can be traditional F2F, or virtual. Our virtual training is live, not pre-recorded.
Our prices reflect our low overhead costs. Larger groups attract further value for our clients. 1-1 Learner focused interventions are remarkably affordable. Contact us to discuss how our team can tailor an effective learning solution for you and / or your team at a price that works for us both.
Our professional team of Learning Consultants and Business Development associates have been selected based mainly on two key factors: 1) their current and relevant experience in the field at hand; 2) their genuine enthusiasm and passion to provide the best learning experience for our clients. Our learners walk away not only with new or enhanced skills, but the desire to achieve results. Read what they say about us here.
As a young child takes opportunities every day to learn, grow and develop their knowledge, skills and talents - we believe this passion for learning should never stop! And with us, it never does!
Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is imp...
Conflict coaching resolves both simple and complex workplace disputes in just one day. Very effective to avoid grievances, Court proceedings and sickness.
This workshop looks to uncover the main causes of conflict, particularly in the workplace, with the overall aim of helping delegates to become more proactive in how they manage potential conflict before it becomes actual conflict.
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
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