Handling Diffcult Customers With Reslience

by Successful Learning Solutions Claim Listing

Communicate assertively in a conflict situation, without harming the customer relationship

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img Duration

1 Day

Course Details

Handling Diffcult Customers With Reslience

Attending this workshop will help you to

  • Understand why conflict often occurs with customers

  • Identify ways to reduce potential conflict with customers

  • Communicate assertively in a conflict situation, without harming the customer relationship

  • Practice difficult conversations with difficult customers

  • Strengthen your resilience over time.

  • Edinburgh Branch

    5 Woodburn Terrace, Edinburgh

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