This is a 2-day customer service training skill improvement program that focuses on handling difficult and demanding customers. It includes understanding customer needs and expectations, handling customers on the phone and complaints, psychology of customer complaints, solving customer’s problems an
This is a 2-day customer service training skill improvement program that focuses on handling difficult and demanding customers. It includes understanding customer needs and expectations, handling customers on the phone and complaints, psychology of customer complaints, solving customer’s problems and more. All employees that deal with customers are encouraged to attend this training.
To request in-house training, click on the Request for In-house Training link as displayed above for quotation. For complete course content and more information about this customer service training course, feel free to contact the training provider as shown above. If the public program is available, you can request a registration online by clicking on the Register for Public Training link. If the link is disabled, it simply means it has yet to be available to the public. You can contact the customer service training provider for further inquiries.
Course Objectives
After attending this one-day customer service training program, participants will be able to learn:
Day 1 Customer service philosophy
Customer Service as A Culture
Elements of quality customer service
Managing yourself and shaping your attitude
The internal & external customer
Understanding customer needs & expectations
Day 2 Assessing the customer’s behavior triggers
Handling customers on the phone
The psychology of complaints and anger
Handling of complaints
Calming yourself and the customer
Problem solving skills
Self assessment on customer service
Established in 2009, Knowledge Hub Asia Sdn Bhd is a seasoned and experienced training provider based out of Malaysia. Boasting a diverse portfolio of trainers and programs that aim to cater to every field, we aim to work alongside our clients in developing and executing the perfect training solution for their respective business needs.
We Are Specialists In What We Do
Human capital is the cornerstone of every modern business; from teamwork to leadership, down to technical know-how, it is crucial that your employees are equipped with the necessary tools to remain competitive in an ever-changing business landscape.
With over ten years of industry experience, we aim to provide you with our expertise in creating a bespoke training strategy that best reflects your goals.
Our best-selling courses include PSMB’s Train The Trainer (PSMB TTT) program, Supervisory & Leadership Development Program, Customer Service, Business Communication & Professional Business Writing, Corporate Grooming & Image, Creative Thinking and Problem Solving, Mind Mapping, OSHA, ISO certification, and MS Office Programs, all of which play a pivotal role in shaping and aligning your organization.
We Are Ready To Deliver
We are committed to delivering quality and proven results. Work alongside our seasoned consultants in designing a training itinerary that best reflects your business, and speak to our panel of qualified trainers to gain a better insight on how you can make the most out of your training course of choice.
What’s more, our trainers are certified under Pembangunan Sumber Manusia (PSMB)’s Train the Trainer (TTT) initiative, subject to terms & conditions set by PSMB*.
With proven testimonials from notable clients such as Amway, Shell, UEM Edgenta, Great Eastern Life Assurance, UMW Toyota, Texas Instruments, INTEC Education, University Kuala Lumpur and Sunway University, rest assured that you are in good hands every step of the way.
Our Vision
Knowledge Hub vision is to cultivate a learning culture in the corporate environment as we believe knowledge is power. “An Investment To Knowledge Pays The Best Interest” – By Benjamin Franklin
Our Mission
We strive to become the training partner to our clients to cultivate, build and re-align employees towards achieving business success.
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