This session has been designed to provide you with the practical tools to handle difficult conversations. We will be looking at the way in which we need to prepare for conversations, what we can do during conversations to steer the discussion and what we can do at the end to ensure buy-in from the o
DurationHandling Difficult Conversations
Course Overview
This session has been designed to provide you with the practical tools to handle difficult conversations. We will be looking at the way in which we need to prepare for conversations, what we can do during conversations to steer the discussion and what we can do at the end to ensure buy-in from the other person.
Course Content
What makes a conversation ‘difficult’?
The main elements of a difficult conversation
Creating the parameters for the conversation
Active listening techniques
Managing ‘challenging’ responses.
When difficult conversations go wrong – how to get de-railed conversations back on track
Welcome to Compliance Health and Safety Ltd
Compliance Health and Safety are based in Liverpool and our team of friendly and professional consultants work predominantly in and around Merseyside, ensuring that should any health and safety matter arise with one of our clients we are never too far away to deal with your situation and take any stress away from you.
We specialise in small to medium businesses who financially cannot afford or require their own full-time Health and Safety Manager. We understand that compliance in this area is more than red tape and can cause unwanted headaches for employers. Why not let us take that headache away by doing all the work for you.
We cover all your Health and Safety needs to make sure you are fully compliant with the current Health and Safety at Work Act 1974 and assist in gaining any accreditations you may require such as:
Risk Assessments
Safe Systems of Work and Method Statements
Health and Safety Policy, Environmental Policy
Competent Person (required for a business with 5 employees or more)
Training
CHAS
Safecontractor
Constructionline
You may be unsure as to whether the procedures you already have in place are actually up to date with the current legislation.
This is where we can help you, after one visit from one of our Health & Safety advisors we can undertake a simple audit and give you advice as to where you are going RIGHT and where you are going WRONG.
You are under no obligation to us and we have no lengthy expensive tie-in contracts.
Having the right documentation in place can protect you, the employer, from any employee claims and possible legal action as well as any unexpected visits from the HSE or Fire officer whom we will liaise with on your behalf, whilst also reducing the risk of accidents within the workplace, therefore, protecting your employees, ensuring they have the necessary guidance to deal with their working environment.
We are hands-on and will enjoy getting to know your business and employees, working as a team alongside each other causing the minimal disruption to your daily activities.
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
We help you to enhance your skills and focus on what is important to be both legally compliant and feel the pride you deserve for doing what can be a difficult job well.
With working from home and Hybrid Working being the 'new normal', managers are having to find a balance between empathising with their team members about the multitude of issues people are having to deal with outside work, and increasing engagement and productivity. Managers often find th...
After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
Intrapersonal conflict can be destructive, as it’s the internal conflict within yourself that can prevent you from having a healthy and happy outlook on life and positive relationships with those around you.
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