This session has been designed to provide you with the practical tools to handle difficult conversations. We will be looking at the way in which we need to prepare for conversations, what we can do during conversations to steer the discussion and what we can do at the end to ensure buy-in from the o
DurationHandling Difficult Conversations
Course Overview
This session has been designed to provide you with the practical tools to handle difficult conversations. We will be looking at the way in which we need to prepare for conversations, what we can do during conversations to steer the discussion and what we can do at the end to ensure buy-in from the other person.
Course Content
What makes a conversation ‘difficult’?
The main elements of a difficult conversation
Creating the parameters for the conversation
Active listening techniques
Managing ‘challenging’ responses.
When difficult conversations go wrong – how to get de-railed conversations back on track
Welcome to Compliance Health and Safety Ltd
Compliance Health and Safety are based in Liverpool and our team of friendly and professional consultants work predominantly in and around Merseyside, ensuring that should any health and safety matter arise with one of our clients we are never too far away to deal with your situation and take any stress away from you.
We specialise in small to medium businesses who financially cannot afford or require their own full-time Health and Safety Manager. We understand that compliance in this area is more than red tape and can cause unwanted headaches for employers. Why not let us take that headache away by doing all the work for you.
We cover all your Health and Safety needs to make sure you are fully compliant with the current Health and Safety at Work Act 1974 and assist in gaining any accreditations you may require such as:
Risk Assessments
Safe Systems of Work and Method Statements
Health and Safety Policy, Environmental Policy
Competent Person (required for a business with 5 employees or more)
Training
CHAS
Safecontractor
Constructionline
You may be unsure as to whether the procedures you already have in place are actually up to date with the current legislation.
This is where we can help you, after one visit from one of our Health & Safety advisors we can undertake a simple audit and give you advice as to where you are going RIGHT and where you are going WRONG.
You are under no obligation to us and we have no lengthy expensive tie-in contracts.
Having the right documentation in place can protect you, the employer, from any employee claims and possible legal action as well as any unexpected visits from the HSE or Fire officer whom we will liaise with on your behalf, whilst also reducing the risk of accidents within the workplace, therefore, protecting your employees, ensuring they have the necessary guidance to deal with their working environment.
We are hands-on and will enjoy getting to know your business and employees, working as a team alongside each other causing the minimal disruption to your daily activities.
The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships t...
In this course, you will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.
Conflict Management Course Is Offered By CP Training Solutions
This two-hour course will enable delegates to have the understanding and confidence to defuse aggression which could lead to confrontation and violence.
Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore