Handling Difficult Customers

by Skill Solutions Sdn Bhd Claim Listing

Customer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability.

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Course Details

Customer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability. As such, companies must be responsive to the changing needs of the customers at all times.

How can this be achieved? What are some of the techniques that companies can explore in order to formulate appropriate strategies based on service excellence? This course will focus on key elements of service that allow you to strive for and sustain service excellence beyond your customer expectations.

 

Objectives:

At the end of this programmed participants will be able to achieve the following objectives:

  • Understand how to handling difficult customers.
  • Understand the needs and wants of the target customers
  • Identify the service performance gap and the courses of action to be taken for improvement
  • Develop a range of customer service excellence skills
  • Develop and formulate a follow-up plan for implementation at the workplace.

 

 

  • Subang Jaya Branch

    No. 7-1, Jalan Putra Mahkota 7/7B, Pusat Bandar Putra Point, Putra Heights, Subang Jaya

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