Customer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability.
DurationCustomer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability. As such, companies must be responsive to the changing needs of the customers at all times.
How can this be achieved? What are some of the techniques that companies can explore in order to formulate appropriate strategies based on service excellence? This course will focus on key elements of service that allow you to strive for and sustain service excellence beyond your customer expectations.
Objectives:
At the end of this programmed participants will be able to achieve the following objectives:
Skill Solutions Sdn Bhd was established in 2002, has experience working with a number of clients in a range of market sectors both in Corporate & Government. SSSB specializes in Entrepreneurial Development, Training Need Analysis, Strategic Planning, Domestic Inquiries Dismissal, Executives & Supervisory Development and Service Excellence Interventions.
Our services are tailored to meet the individual needs of our customers. We assist with single issues that require quick resolution or we can function as an organization's in-house environmental, health, and safety staff, thereby eliminating full- time overhead.
SKILL SOLUTIONS SDN BHD was established to provide tailored training; consultation and competent manpower supplier that aims to facilitate organizations unlock the potential of all levels of work force to achieve continuous improvement of individual and collective performance.
Our business support programs encourage organizations to become more successful through the development of their people.
Mission:
SKILL SOLUTIONS SDN BHD will strive to be a company that synthesizes several philosophies and approaches to training and development of an organization. We will utilize and draw upon proven training and consultation methods together with competent manpower as well as approaches and supplement these gleanings with knowledge, expertise and techniques in enhancing individual and corporate development.
Our flexible approach in creating a synthesis adapted to each context and clients’ requirements, will be our main strength in providing the gateway to your training and consulting needs. We continuously seek new and innovative ways to partner with our clients and strategically aligning with other industry leaders to provide the best.
Our mission is to contribute to the success of our customers by providing custom-tailored skill training, adult education, workshops, seminars and related consulting or manpower services.
Our Commitment:
To contribute to your service mission, your growth, and your prosperity.
To adapt, modify, and create products and services to meet your needs.
To contribute to your success and we believe you deserve a choice.
To make training fun for the participants but productive for the organization.
To provide you with a ONE-STOP center with training / consulting / manpower supply services that caters to your various needs.
You deserve a choice of training locations, providers, contents, and media.
You are the purpose of our business presentations, training, seminars, adult education and related consulting services
Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
Customer Service training is offered by JTS Trainings. JTS Trainings is one of the leading training and consultancy companies dedicated to providing quality training to boost a feeling of value in employees.
Excellent Customer Service Skills workshop is offered by ITS Management Sdn. Bhd. (ITS Learning Center). ITS Management Sdn. Bhd. (formerly known as ITS Learning Center) is a professional training institute that gained multiple approvals from Malaysian Government Agencies.
''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.
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