Customer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability.
DurationCustomer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability. As such, companies must be responsive to the changing needs of the customers at all times.
How can this be achieved? What are some of the techniques that companies can explore in order to formulate appropriate strategies based on service excellence? This course will focus on key elements of service that allow you to strive for and sustain service excellence beyond your customer expectations.
Objectives:
At the end of this programmed participants will be able to achieve the following objectives:
Skill Solutions Sdn Bhd was established in 2002, has experience working with a number of clients in a range of market sectors both in Corporate & Government. SSSB specializes in Entrepreneurial Development, Training Need Analysis, Strategic Planning, Domestic Inquiries Dismissal, Executives & Supervisory Development and Service Excellence Interventions.
Our services are tailored to meet the individual needs of our customers. We assist with single issues that require quick resolution or we can function as an organization's in-house environmental, health, and safety staff, thereby eliminating full- time overhead.
SKILL SOLUTIONS SDN BHD was established to provide tailored training; consultation and competent manpower supplier that aims to facilitate organizations unlock the potential of all levels of work force to achieve continuous improvement of individual and collective performance.
Our business support programs encourage organizations to become more successful through the development of their people.
Mission:
SKILL SOLUTIONS SDN BHD will strive to be a company that synthesizes several philosophies and approaches to training and development of an organization. We will utilize and draw upon proven training and consultation methods together with competent manpower as well as approaches and supplement these gleanings with knowledge, expertise and techniques in enhancing individual and corporate development.
Our flexible approach in creating a synthesis adapted to each context and clients’ requirements, will be our main strength in providing the gateway to your training and consulting needs. We continuously seek new and innovative ways to partner with our clients and strategically aligning with other industry leaders to provide the best.
Our mission is to contribute to the success of our customers by providing custom-tailored skill training, adult education, workshops, seminars and related consulting or manpower services.
Our Commitment:
To contribute to your service mission, your growth, and your prosperity.
To adapt, modify, and create products and services to meet your needs.
To contribute to your success and we believe you deserve a choice.
To make training fun for the participants but productive for the organization.
To provide you with a ONE-STOP center with training / consulting / manpower supply services that caters to your various needs.
You deserve a choice of training locations, providers, contents, and media.
You are the purpose of our business presentations, training, seminars, adult education and related consulting services
Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.
The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business.
Our trainings are customize to the needs of our clients in the various industries we serve. We offer the best customer experience and customer service training in malaysia tailored to your specific needs and expectations.
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
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