Customer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability.
DurationCustomer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability. As such, companies must be responsive to the changing needs of the customers at all times.
How can this be achieved? What are some of the techniques that companies can explore in order to formulate appropriate strategies based on service excellence? This course will focus on key elements of service that allow you to strive for and sustain service excellence beyond your customer expectations.
Objectives:
At the end of this programmed participants will be able to achieve the following objectives:
Skill Solutions Sdn Bhd was established in 2002, has experience working with a number of clients in a range of market sectors both in Corporate & Government. SSSB specializes in Entrepreneurial Development, Training Need Analysis, Strategic Planning, Domestic Inquiries Dismissal, Executives & Supervisory Development and Service Excellence Interventions.
Our services are tailored to meet the individual needs of our customers. We assist with single issues that require quick resolution or we can function as an organization's in-house environmental, health, and safety staff, thereby eliminating full- time overhead.
SKILL SOLUTIONS SDN BHD was established to provide tailored training; consultation and competent manpower supplier that aims to facilitate organizations unlock the potential of all levels of work force to achieve continuous improvement of individual and collective performance.
Our business support programs encourage organizations to become more successful through the development of their people.
Mission:
SKILL SOLUTIONS SDN BHD will strive to be a company that synthesizes several philosophies and approaches to training and development of an organization. We will utilize and draw upon proven training and consultation methods together with competent manpower as well as approaches and supplement these gleanings with knowledge, expertise and techniques in enhancing individual and corporate development.
Our flexible approach in creating a synthesis adapted to each context and clients’ requirements, will be our main strength in providing the gateway to your training and consulting needs. We continuously seek new and innovative ways to partner with our clients and strategically aligning with other industry leaders to provide the best.
Our mission is to contribute to the success of our customers by providing custom-tailored skill training, adult education, workshops, seminars and related consulting or manpower services.
Our Commitment:
To contribute to your service mission, your growth, and your prosperity.
To adapt, modify, and create products and services to meet your needs.
To contribute to your success and we believe you deserve a choice.
To make training fun for the participants but productive for the organization.
To provide you with a ONE-STOP center with training / consulting / manpower supply services that caters to your various needs.
You deserve a choice of training locations, providers, contents, and media.
You are the purpose of our business presentations, training, seminars, adult education and related consulting services
Excellent Customer Service course is offered by AMC (Asia Masters Center). From the training side, AMC have the ability to study and understand the market demand, put a plan and training solution fit the organization’s need to solve an administrative and financial issues.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
This course is specifically designed to equip front-line employees in the service industry with a competitive edge in providing superior guest service. Participants will understand their role in an organization and the expectation of their employers in serving customers well.
Discover how to positively connect with your clients with a customer service training course from pd training. This course demonstrates sensible ways to retain your valuable clients and win repeat business.
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