Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
DurationThis course is for any manager or individual who comes across conflict situations or is required to manage difficult situations.
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground. Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.
Storm specialises in on-site training, bringing you the most flexible and cost-effective training solutions that money can buy. Using our mobile set up you'll benefit by placing your staff where you need them and you’ll improve output and save time.
Your staff and business will benefit from fun training workshops which are planned around your schedules and delivered in a flexible format. Start reducing your training expenses today and contact us for a free no obligation quote.
We provide quality training, focussing on the development of the individual. By enabling them to achieve their own potential, we help companies, in turn, meet their objectives.
The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
To support your career we provide fully accredited courses so that you do not face any problem getting a job or receiving a promotion in your workplace!
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
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