Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
DurationThis course is for any manager or individual who comes across conflict situations or is required to manage difficult situations.
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground. Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.
Storm specialises in on-site training, bringing you the most flexible and cost-effective training solutions that money can buy. Using our mobile set up you'll benefit by placing your staff where you need them and you’ll improve output and save time.
Your staff and business will benefit from fun training workshops which are planned around your schedules and delivered in a flexible format. Start reducing your training expenses today and contact us for a free no obligation quote.
Dealing With Difficult People Course Is Offered By Creativedge Training & Development
Conflict is something which is inevitable where there are groups of people. But how it is dealt with, is what determines outcomes.
Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...
Effective and harmonious team relationships are essential to the productivity of any business.
Alison is a leading workplace culture coach specialising in corporate leadership, inspiring leaders around the world.
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