To enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to avoid
DurationHandling Difficult Situations & People
Overview
The course is for any manager or individual who comes into conflict situations with others, or is required to diffuse difficult situations.
Aim
To enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate.
Content
By the end of the course, delegates will:
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.
Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.
Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.
An award winning management and leadership training company with an enviable reputation for design and delivery of bespoke and accredited training to a wide range of clients, including many house hold names.
The company was formed in 1996 by Dawn Edwards a multi-award winning Entrepreneur based in Nottinghamshire, and formerly president of East Midlands Chamber of Commerce (Derbys, Notts, Leics) in 2019/20.
We work closely with our clients throughout the training and development cycle, assisting them with identifying training needs, creating programmes in response which bring tangible benefits and enhance performance at all levels in the organisation.
We have high levels of interaction with our clients and stakeholders, most often Human Resources or Learning and Development / Training Managers, who are tasked with spotting, retaining and developing talent in their organisations.
We offer training programmes in-company, throughout the UK, designed to meet the specific requirements of our client organisations.
We specialise in Leadership, Management and inter-personal skills development and aim to be the best in our field in delivering practical work-based solutions.
Short courses and qualifications are available in a wide range of topics and can be delivered at a location and at a date and time to suit you.
We also offer a range of courses on published dates throughout the year which are held at our purpose built training and conference centre in Nottinghamshire.
Our facilities are also available for hire and are perfect for meetings and training courses, with ample space in a tranquil and relaxing environment.
Why Use Challenge?
Award winner in it’s field – with various accolades including a National Training Award.
90% of our client companies have used us more than once – repeat business is always a testimony to client satisfaction.
An overall delegate satisfaction rate on our programmes of 9.2 over the past 3 years.
A pass rate of 96% on our accredited programmes, brought about we are told by our exceptional support and guidance.
Institute of Leadership and Management accredited centre and largest delivery centre within the East Midlands area with Nationwide coverage
Direct claim status for qualifications from Level 2 to Level 7 in Leadership & Management and Up to Level 5 for Coaching and Mentoring, gained for excellence in design, delivery and assessment over many years.
Committed to quality in everything we do – our long standing client relationships speak for themselves
All of our staff are qualified professionals with industry experience and relevant qualifications in the areas they train.
We use employed staff 90% of the time guaranteeing consistency in approach and delivery, and a few very trusted associates for specialist topics.
This training course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will enable you to realise the benefits of assertive behaviour. You will learn to say no effectively.
Our CPD Accredited Conflict Resolution course is ideal for both employers and employees. This training provides effective techniques for managing and resolving conflict in the workplace.
Our conflict management course is delivered in 1 day. Conflict management & resolution courses are based on a training needs analysis we carry out to determine the appropriate level / style of conflict management training required in relation to the risks faced in the working environment. Each conf...
This course is for anyone who wants to develop their knowledge and skills to manage conflict properly, helping you gain a better understanding of how conflict can arise and the skills needed to overcome these challenges within the working environment.
Devise solutions and approaches to deal with common situations that create problems or customer dissatisfaction
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore