To enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to avoid
DurationHandling Difficult Situations & People
Overview
The course is for any manager or individual who comes into conflict situations with others, or is required to diffuse difficult situations.
Aim
To enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate.
Content
By the end of the course, delegates will:
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.
Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.
Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.
An award winning management and leadership training company with an enviable reputation for design and delivery of bespoke and accredited training to a wide range of clients, including many house hold names.
The company was formed in 1996 by Dawn Edwards a multi-award winning Entrepreneur based in Nottinghamshire, and formerly president of East Midlands Chamber of Commerce (Derbys, Notts, Leics) in 2019/20.
We work closely with our clients throughout the training and development cycle, assisting them with identifying training needs, creating programmes in response which bring tangible benefits and enhance performance at all levels in the organisation.
We have high levels of interaction with our clients and stakeholders, most often Human Resources or Learning and Development / Training Managers, who are tasked with spotting, retaining and developing talent in their organisations.
We offer training programmes in-company, throughout the UK, designed to meet the specific requirements of our client organisations.
We specialise in Leadership, Management and inter-personal skills development and aim to be the best in our field in delivering practical work-based solutions.
Short courses and qualifications are available in a wide range of topics and can be delivered at a location and at a date and time to suit you.
We also offer a range of courses on published dates throughout the year which are held at our purpose built training and conference centre in Nottinghamshire.
Our facilities are also available for hire and are perfect for meetings and training courses, with ample space in a tranquil and relaxing environment.
Why Use Challenge?
Award winner in it’s field – with various accolades including a National Training Award.
90% of our client companies have used us more than once – repeat business is always a testimony to client satisfaction.
An overall delegate satisfaction rate on our programmes of 9.2 over the past 3 years.
A pass rate of 96% on our accredited programmes, brought about we are told by our exceptional support and guidance.
Institute of Leadership and Management accredited centre and largest delivery centre within the East Midlands area with Nationwide coverage
Direct claim status for qualifications from Level 2 to Level 7 in Leadership & Management and Up to Level 5 for Coaching and Mentoring, gained for excellence in design, delivery and assessment over many years.
Committed to quality in everything we do – our long standing client relationships speak for themselves
All of our staff are qualified professionals with industry experience and relevant qualifications in the areas they train.
We use employed staff 90% of the time guaranteeing consistency in approach and delivery, and a few very trusted associates for specialist topics.
Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation.
One of Keyturn’s most popular workshops! Not because people enjoy the subject of course, but because all of us face conflicts more often than we’d like, and we could all use a hand to deal with them.
Conflict Management training is offered by Essential Compliance Training. Training in conflict management is a key component of licensing requirements. In a highly regulated industry, operatives are required to hold relevant training and qualifications that enable them to perform their roles safe...
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