Housekeeping

This course introduces the fundamentals of housekeeping operations. Emphasis is placed on employee development, management skills, OSHA standards and property maintenance and up-keep.

Budgeting, cost controls, proper staffing and planning a fiscal budget are also emphasized in this course.

Major Course Learning Objectives:

Upon successful completion of this course the student will be expected to:

• Identify the various areas of the housekeeping department and its relationship to other key areas.
• Demonstrate through actual application the care and cleaning of guest rooms and public areas.
• Demonstrate through actual application proper procedures for operating a housekeeping department.
• Discuss key laws that pertain to the housekeeping department.
• Develop a set of budgetary controls for a successful housekeeping department.

Course Content:

Topical areas of study include -  

• Laundry room procedures
• Care of guest rooms and public areas
• Environmental controls
• Communication and employee motivation
• Budgetary controls
• Management skills