Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
How To Manage Conflict
About Us
What We Do
Business And Management Training
Bespoke Business Training provides quality, customer-needs focused training courses to improve manager and employee competencies, for companies and organisations across the UK and Internationally.
Collaborating With You...
Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
We will then provide suitable business training courses to deliver outcomes that improve the competencies of both managers and employees.
What We Do
Business And Management Training
Bespoke Business Training provides quality, customer-needs focused training courses to improve manager and employee competencies, for companies and organisations across the UK and Internationally.
MTh, DipComp, DipTESOL, MInstLM
"Thank you for assigning Richard as our Leadership trainer, indeed it was a humbling experience and in a span of two days, we learnt a lot. The team was truly excited and inspired to do more."
Senior Management delegate on one of Richard's training courses
Richard is a highly experienced management and leadership trainer and coach. He has worked in the training and education sector for over 30 years, with over 12 years’ experience as a manager.
He lectured in leadership at a university for over 6 years, and has been training business managers for over 12 years. To date, he has trained over 4000 managers from a variety of organisations and sectors, and over 95% of Richard's delegates have rated him or his courses at excellent/very good.
Richard worked in Abu Dhabi and Dubai for 23 years, and has delivered training to employees from many different countries and cultures, face-to-face in the UK, Europe, Arabian Gulf and Asia, as well as online. He has trained managers from a variety of industries, including manufacturing, technologies, facilities management, finance, engineering, and the oil and gas industry.
As well as training groups of managers from a variety of organisations, he also works with individuals on a one-to-one basis as leadership and management coach and consultant. He has delivered Institute Of Leadership & Management (ILM) accredited courses, and is currently a member of ILM.
This course will look at aspects of law and conflict; how to deal with conflict and dissipate conflict within your team. Scroll down to view a brief course description and list of key modules.
Difficult conversations are an unfortunate part of the job for managers and team leaders – tackling negative or sensitive issues, normally relating to performance or behaviour, particularly those which may have built up over time or may trigger an emotional response in both people involved in the...
In this course, you will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.
I provide the chance for clients to receive very personal one to one support and care.
Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.
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