Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
How To Manage Conflict
About Us
What We Do
Business And Management Training
Bespoke Business Training provides quality, customer-needs focused training courses to improve manager and employee competencies, for companies and organisations across the UK and Internationally.
Collaborating With You...
Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
We will then provide suitable business training courses to deliver outcomes that improve the competencies of both managers and employees.
What We Do
Business And Management Training
Bespoke Business Training provides quality, customer-needs focused training courses to improve manager and employee competencies, for companies and organisations across the UK and Internationally.
MTh, DipComp, DipTESOL, MInstLM
"Thank you for assigning Richard as our Leadership trainer, indeed it was a humbling experience and in a span of two days, we learnt a lot. The team was truly excited and inspired to do more."
Senior Management delegate on one of Richard's training courses
Richard is a highly experienced management and leadership trainer and coach. He has worked in the training and education sector for over 30 years, with over 12 years’ experience as a manager.
He lectured in leadership at a university for over 6 years, and has been training business managers for over 12 years. To date, he has trained over 4000 managers from a variety of organisations and sectors, and over 95% of Richard's delegates have rated him or his courses at excellent/very good.
Richard worked in Abu Dhabi and Dubai for 23 years, and has delivered training to employees from many different countries and cultures, face-to-face in the UK, Europe, Arabian Gulf and Asia, as well as online. He has trained managers from a variety of industries, including manufacturing, technologies, facilities management, finance, engineering, and the oil and gas industry.
As well as training groups of managers from a variety of organisations, he also works with individuals on a one-to-one basis as leadership and management coach and consultant. He has delivered Institute Of Leadership & Management (ILM) accredited courses, and is currently a member of ILM.
After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
This course is designed for nursing, care and medical practitioners or for those who may come into contact with challenging behaviour, volatile and uncertain situations.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
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