Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
How To Manage Conflict
About Us
What We Do
Business And Management Training
Bespoke Business Training provides quality, customer-needs focused training courses to improve manager and employee competencies, for companies and organisations across the UK and Internationally.
Collaborating With You...
Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
We will then provide suitable business training courses to deliver outcomes that improve the competencies of both managers and employees.
What We Do
Business And Management Training
Bespoke Business Training provides quality, customer-needs focused training courses to improve manager and employee competencies, for companies and organisations across the UK and Internationally.
MTh, DipComp, DipTESOL, MInstLM
"Thank you for assigning Richard as our Leadership trainer, indeed it was a humbling experience and in a span of two days, we learnt a lot. The team was truly excited and inspired to do more."
Senior Management delegate on one of Richard's training courses
Richard is a highly experienced management and leadership trainer and coach. He has worked in the training and education sector for over 30 years, with over 12 years’ experience as a manager.
He lectured in leadership at a university for over 6 years, and has been training business managers for over 12 years. To date, he has trained over 4000 managers from a variety of organisations and sectors, and over 95% of Richard's delegates have rated him or his courses at excellent/very good.
Richard worked in Abu Dhabi and Dubai for 23 years, and has delivered training to employees from many different countries and cultures, face-to-face in the UK, Europe, Arabian Gulf and Asia, as well as online. He has trained managers from a variety of industries, including manufacturing, technologies, facilities management, finance, engineering, and the oil and gas industry.
As well as training groups of managers from a variety of organisations, he also works with individuals on a one-to-one basis as leadership and management coach and consultant. He has delivered Institute Of Leadership & Management (ILM) accredited courses, and is currently a member of ILM.
We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
This course covers a wide series of subjects connecting to promoting safe and therapeutic services/conflict management within the healthcare industry. such as complaint handling, effects of violence and post incident assessment.
This CPD Accredited and IIRSM approved Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace.
The course raises the delegates understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. During the training, participants learn and practice key skills to build their confidence to maintain composure whilst de-escalating cust...
Identify how and why conflict occurs by exploring your own values and motivation
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