IATA Ground Operations Management Course

The IATA Ground Operations Management Course offers a learning experience that is a compilation of regular theory classes and interactive sessions. Learning methods like presentation, team activities, group discussions and case studies are incorporated into the session to help the participants get accustomed to the concept and adapt them in their professional lives.

Course Objective

The main objective of the course is to help participants get a comprehensive understanding of the principles, practices, and challenges associated with managing ground operations at airports.

The course aims to equip participants with the adequate knowledge and skills required to ensure safe, efficient, and effective ground-handling operations. More objectives of the course are:

• Get insights into the various aspects of airport operations

• Develop an understanding of the different ground handling services provided to aircraft, passengers, and cargo.

• Learn the importance of ramp safety, security procedures, and compliance with relevant regulations to prevent accidents and ensure secure operations.

• Learn about the industry trends, challenges, and best practices to enhance your efficiency in ground operations management.

Target Audience

This course is recommended for airlines, ground handling and other service providers. Airport authorities and ground operations professionals at a supervisory level can also opt for the course to elevate their knowledge in the field.

Target Competencies

• Knowledge of aviation industry

• Safety and security management

• Passenger and Customer Service

• Operational coordination and resource management

• Problem-solving and decision-making

• Adherence to industry codes of conduct and ethical standards.

• Efficiency in handling operational challenges in dynamic and fast-paced environments.

• Skill to handle unexpected situations during ground operations.

Course Outline

Module 1:

Introduction to Ground Operations Management

• Overview of the aviation industry and the importance of ground operations management.

• Roles and responsibilities of various stakeholders in ground operations.

Module 2:

Airport Operations and Infrastructure

• Airside and landside operations at airports.

• Airport facilities, runways, taxiways, apron, terminals, and gates.

Module 3:

Safety and Security in Ground Operations

• Ramp safety procedures and protocols.

• Aviation security regulations and compliance.

Module 4:

Emergency and Irregular Operations

• Managing ground operations during irregular operations, delays, and diversions.

• Emergency response procedures and communication.

Module 5:

Regulatory Compliance and Standards

• IATA standards and recommended practices for ground operations.

• Local and international aviation regulations.

Module 6:

Passenger Services and Communication

• Effective communication with passengers.

• Managing passenger needs and providing assistance.