Implementing Total Quality Management (TQM)

Implementing Total Quality Management (TQM) training course will help participants understand total quality concept and techniques for managing, controlling, and improving quality. This course exposes participants to contemporary knowledge and techniques of TQM.

This will in turn enable the participant to articulate and implement quality improvement processes in the workplace, in line with the philosophy of Total Quality Management.

Course Content:

• Defining Total Quality Management
  • The concept of Total Quality Management
  • The philosophy behind Total Quality Management
  • Leading lights and their ideas
• Principles of Total Quality Management
  • The core principles in achieving Total Quality Management
  • Prevention not correction
  • Customer focus
• Techniques used in Total Quality Management
  • Process improvement
  • Benchmarking
  • Cause and effect
  • Measurement
  • Cost of quality
• Implementing Total Quality Management
  • Principles into Leadership
  • Commitment and involvement
  • Organisational culture
• Benefits of Total Quality Management
  • To the customer – improved quality
  • To employees – increased satisfaction
  • To the organisation – better performance

Learning Outcome:

By the end of the course, participants will be able to:

• Determine the impact of quality on profitability
• Adopt TQM as a fundamental business strategy
• Communicate the importance of customer focused TQM
• Use seven QC tools for data collection and analysis
• Implement a business strategy driven by Total Quality Management (TQM)
• Accomplish the cultural transformation necessary for successful implementation of total quality practices
• Achieve world-class status in manufacturing and service through TQM
• Apply the Malcolm Baldrige National Quality Award guidelines to TQM initiatives