Impressive Customer Service course is offered by Brilliant Training And HR Solutions. Our training division helps both public and private clients improve their organisations, processes, and performance.
DurationImpressive Customer Service course is offered by Brilliant Training And HR Solutions. Our training division helps both public and private clients improve their organisations, processes, and performance.
We provide hands-on change management and project management support. We analyse the organisational and human resource dimensions of business problems and provide pragmatic, enterprise solutions.
Established 10 years ago, Brilliant Training and HR Solutions is a proudly South African organisation. As a 100% BEE, Female owned Organisation, Brilliant Training and HR Solutions is committed to good governance practices, transparency, and compliance with all of South Africa’s recommended codes of good practice.
Our noble purpose is to passionately bridge the Skills and attitude gaps for sustained performance. Our sole purpose is to work with you to make your business great. We achieve this by diagnosing capacity and performance gaps, evaluating competencies, designing learning experiences, and executing practical performance-focused interventions.
We create a specialised learning intervention that helps create a positive change and practical application skills in all our learners. We also strive to create the best and most conducive atmosphere for all your corporate training needs.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
During this training course, attendees will learn step-by-step process of effectively forecasting and calculating staff requirements, creating staff schedules, and tracking daily service and performance. You will also learn about the impact that each and every person can make in terms of achieving ...
Call Centre and Reception course is offered by Gold Class Group. Our focus is predominantly on the African continent,where a diversity of projects and many skills are still required in order to catch up with the rest of the world.
Dial into the communication process to understand the importance of listening and how to improve business communication. Our telephone etiquette workshop allows you to build your confidence in how to identify conflict and resolve it effectively.
At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
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